At a Glance
- Tasks: Provide top-notch technical support for our automotive brands and resolve customer queries.
- Company: Join a leading automotive group with a focus on innovation and customer satisfaction.
- Benefits: Enjoy competitive salary, hybrid working, generous holiday, and health benefits.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Make a real difference in customer experience while working with cutting-edge automotive technology.
- Qualifications: High Voltage Technician qualification or Master Technician with strong diagnostic skills.
The predicted salary is between 30000 - 40000 £ per year.
Our One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent full time basis. Reporting into the Technical Support Team Manager, this position will be based in Milton Keynes with the option to work from home up to 2 days a week.
What you could be doing:
- Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
- Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
- Proactively drive case resolution by either remote support or hands‑on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction/resolution.
- You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
Skills & experience you can bring to the role:
- Ideally a High Voltage Expert or a minimum requirement of Master Technician with High Voltage Technician qualification.
- Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
- Excellent computer/analytical skills to troubleshoot issues.
- Strong communication skills to relay information effectively at all levels.
- Highly motivated self‑starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction.
- Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
- Full UK driving licence.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross‑team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.
Technical Support Specialist in Milton Keynes employer: Volkswagen Group UK Ltd
At One Aftersales, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a TPS Parts Performance Manager, you will benefit from a competitive salary, generous holiday allowance, and a comprehensive benefits package, including private healthcare and flexible options tailored to your lifestyle. Our commitment to employee growth is evident through opportunities for professional development and the chance to make a meaningful impact within our network of TPS centres.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since this role is all about providing top-notch support, brush up on your knowledge of vehicle systems and troubleshooting techniques. Be ready to discuss real-life scenarios during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Technical Support Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with vehicle systems, technical support, and any relevant qualifications like High Voltage Technician. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about automotive support and how you can contribute to our team. Be sure to mention your customer-centric approach and problem-solving skills – we love that!
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated technical information in the past. We appreciate clarity!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around vehicle systems and high voltage technology. Be prepared to discuss specific examples of how you've diagnosed and resolved issues in the past, as this will show your expertise and problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be relaying information to various teams and customers, practice explaining complex technical concepts in simple terms. Think about how you can demonstrate your strong communication skills during the interview, perhaps by sharing a story where effective communication led to a successful resolution.
✨Emphasise Customer-Centric Approach
Highlight your commitment to customer satisfaction. Prepare examples of how you've gone above and beyond to ensure a positive experience for customers, whether through proactive support or hands-on guidance. This will resonate well with the company's focus on delivering world-class service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think through potential technical issues you might encounter in the role and how you would approach them. This will help you demonstrate your analytical skills and ability to work independently or collaboratively.
