At a Glance
- Tasks: Lead and manage safety recall campaigns and collaborate with various stakeholders.
- Company: Join the largest function within Volkswagen Group UK, driving customer experience across top brands.
- Benefits: Competitive salary, car schemes, bonus, enhanced pension, private healthcare, and 27 days holiday.
- Other info: Opportunities for growth and career progression in a dynamic workplace.
- Why this job: Make a real impact in the automotive industry while working in a fast-paced, collaborative environment.
- Qualifications: Automotive competency, technical knowledge, strong analytical skills, and customer-focused interpersonal abilities.
The predicted salary is between 50000 - 65000 £ per year.
What you will be doing? Reporting into the Group Warranty and Campaigns Manager, you will be responsible for the launch and complete management of Group wide Safety Recall campaigns, Non-code actions, Service campaigns with or without customer contact, Pre delivery campaigns, Stop Sales/ Stop drive to target rates including all customer contact (Retail & Fleet). You will lead collaboration of safety issues between Internal Brands & One Aftersales/ Factory Consumer Protection/ UK authorities/ Legal (UK/ Factory & External). You will also be responsible for the reporting of completion rates to UK authorities and for complex discussion and agreement with factory consumer protection departments and Government agencies (DVSA/DVLA) to determine campaign profiles. You will also be leading campaign completion performance in alignment to Factory requirements and DVSA Code of practice.
Skills & experience you can bring to the role: You will have a high level of automotive competency and experience, ideally at a manufacturer/importer in a technical/aftersales environment. Have strong technical knowledge and be a fully qualified automotive technician with experience of handling safety issues. Comfortable with working with different factory and aftersales systems and databases at pace. Strong excel, data and analytical skills with the ability to work to the highest level of detail. Understanding of the UK legal / regulatory framework especially in relation to consumer Protection/ GDPR. Customer focused with strong interpersonal and influencing skills along with the ability to build strong relationships at all levels and communicate in a concise and authoritative way. Able and willing to take ownership of problems, issues and proactively resolve them. Experience of working collaboratively across all areas of a business.
What can we offer you? Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle. As the largest function within Volkswagen Group UK, One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you’ll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition—and we reward it with real opportunities for growth, development, and career progression.
Senior Aftersales Campaigns Manager in Milton Keynes employer: Volkswagen Group UK Ltd
As a Senior Aftersales Campaigns Manager at Volkswagen Group UK, you will thrive in a dynamic and collaborative environment that champions innovation and customer experience across renowned brands. With a strong focus on employee growth, we offer competitive salaries, flexible benefits, and extensive support for your health and wellbeing, ensuring you have the resources to excel in your role while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Aftersales Campaigns Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in aftersales or campaigns. Use LinkedIn to connect and engage with them—ask for advice or insights about their experiences. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer experience and safety recalls. Tailor your answers to show how your skills align with their needs. We want you to shine, so practice common interview questions and have examples ready that highlight your technical knowledge and problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation. It keeps you fresh in their minds and shows you’re genuinely interested in the position.
✨Tip Number 4
Don’t just rely on job boards—apply directly through our website! This often gives you a better chance of being noticed. Plus, it shows initiative and interest in the company. Keep an eye on our careers page for new opportunities and be proactive in your search!
We think you need these skills to ace Senior Aftersales Campaigns Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Aftersales Campaigns Manager role. Highlight your automotive experience and any relevant campaigns you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to safety recalls and customer engagement, as these are key aspects of the job.
Show Off Your Analytical Skills:Since strong data and analytical skills are crucial for this position, don’t forget to mention any relevant tools or software you’ve used. We love seeing how you’ve used data to drive decisions in your previous roles!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Know Your Campaigns
Make sure you understand the ins and outs of safety recall campaigns and service campaigns. Brush up on your knowledge about how these campaigns are managed, especially in relation to customer contact and reporting completion rates to authorities.
✨Show Off Your Technical Skills
Since this role requires a high level of automotive competency, be prepared to discuss your technical background. Highlight your experience as a qualified automotive technician and any specific instances where you've handled safety issues effectively.
✨Master the Data Game
With strong Excel and analytical skills being crucial, come ready to demonstrate your ability to work with data. You might even want to prepare a few examples of how you've used data to drive campaign performance or resolve issues in the past.
✨Build Relationships
This role involves collaboration across various departments, so be ready to talk about your interpersonal skills. Share examples of how you've built strong relationships and influenced stakeholders in previous roles, especially in a fast-paced environment.
