Group Fleet Operations Manager in Milton Keynes

GCS are recruiting for a Group Fleet Operations Manager on a permanent, full-time basis. Reporting into the Head of Group Fleet & Insight Operations, you will be responsible for the day-to-day performance, continuous improvement and governance of the Group Fleet Agency sales operations. You will lead both internal teams and outsourced partners across Fleet Agency sales operations, including direct sales, rental and emergency services customers. You will be responsible for ensuring fleet sales processes, systems and dealer interactions work efficiently, consistently and in line with brand and group objectives. You will work closely with brand fleet sales teams and the dealer network to support sales targets, improve customer experience and deliver reliable service levels.

Skills & experience you can bring to the role:

• Proven leadership skills with evidence of delivering results through their team
• Inspirational leadership style
• Highly motivated with strong influencing and negotiation skills
• Successful operational experience at senior manager level, supported by good understanding of Brands Fleet Sales structures
• Experience of working with leasing market in sales and service capacity

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, fuel card, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

Group Commercial Services

Group Commercial Services (GCS) is the engine that keeps our brands running. They are an internal business unit that sits at the heart of the Volkswagen Group. Built up of a core team of over 100 experts, they are a source of strategic advantage for the group. Delivering powerful, practical results is in their nature so that every day we win, retain and delight our customers. It’s that simple.

We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.