At a Glance
- Tasks: Support the Network People Business Partner in enhancing customer training experiences.
- Company: Join Volkswagen Group, a leader in automotive innovation and sustainability.
- Benefits: Enjoy competitive salary, flexible working hours, and extensive benefits package.
- Other info: Flexible work options and opportunities for personal and professional growth.
- Why this job: Be part of a transformative industry and make a real impact on customer service.
- Qualifications: Strong analytical skills, excellent communication, and stakeholder management experience required.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Group Commercial Services are recruiting for a Commercial Business Support Manager on a part time, permanent basis. This role is offered as a job share (23.5 hours per week) and will require coverage on Tuesday and Wednesday in the office and either Thursday or Friday remote if working 3 full days. 4 shorter days will also be considered including Tuesday, Wednesday and Thursday in the office plus Friday remote.
Reporting to the Network People Business Partner, you will be responsible for supporting the Network People Business Partner in ensuring the customer journey for our Network and its delegates as they complete their learning requirements is a seamless experience, driving maximum training uptake and engagement to guarantee that we meet our annual training and business operations targets. You will guide and encourage teams within our supplier base and across the business to reduce complexity and ensure that our interactions with both the Network and our Brands is simple but effective in driving engaged learners who are accredited to high standards.
Skills & experience you can bring to the role:
- Excellent commercial awareness
- Excellent presentation skills
- Strong numerical and analytical skills including the ability to derive insights from data to position compelling storytelling
- Influencing and negotiating skills with internal and network stakeholders
- Good communication and stakeholder management skills
- High accuracy / attention to detail
- Self-motivated with drive and tenacity to succeed
- Strong problem-solving skills and project management experience
- Demonstrate understanding of the commercial business objectives
- Ability to demonstrate customer orientation alongside balancing with commercial requirements
- Experience of multiple stakeholder management
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
Group Retailer Learning Services Based at the National Learning Centre in Milton Keynes, we train and develop UK retailer staff to deliver great customer service. We’re a centre of excellence for product and technical knowledge and customer experience, so join the team and you’ll be at the forefront of our technological developments and helping to put our customer-focused values at the heart of the network.
About The Company
Volkswagen Group We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else. It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Commercial Business Support Manager in Milton Keynes employer: Volkswagen Group UK Ltd
Volkswagen Group is an exceptional employer, offering a dynamic work environment at the National Learning Centre in Milton Keynes, where you can contribute to shaping the future of customer service in the automotive industry. With a strong focus on employee well-being, competitive benefits, and opportunities for professional growth, we foster a culture of innovation and inclusivity, ensuring that every team member feels valued and empowered to make a difference. Join us and be part of a transformative journey in a company that prioritises sustainability and embraces diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Business Support Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more people you know, the better your chances of landing that Commercial Business Support Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your commercial awareness. We all know that being able to tell a compelling story with data is key, so brush up on those presentation skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Volkswagen Group and tailor your approach to show how you can drive engagement and support their objectives.
✨Tip Number 4
Follow up after interviews with a thank-you note. It shows your enthusiasm and keeps you top of mind. Plus, it’s a great chance to reiterate how your skills can help them achieve their training and business operations targets.
We think you need these skills to ace Commercial Business Support Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experience align with the role of Commercial Business Support Manager. We want to see how you can bring your unique flair to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your commercial awareness, problem-solving abilities, and stakeholder management skills. We love a good story!
Be Clear and Concise:Keep your application clear and to the point. We appreciate attention to detail, so make sure your writing is free from errors and easy to read. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our fantastic team!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Know Your Numbers
As a Commercial Business Support Manager, you'll need strong numerical and analytical skills. Brush up on relevant data and metrics related to training uptake and engagement. Be ready to discuss how you've used data to drive decisions in the past.
✨Master Your Storytelling
Prepare to present compelling stories that showcase your influencing and negotiating skills. Think of examples where you successfully managed multiple stakeholders or simplified complex processes. This will demonstrate your ability to engage and motivate teams.
✨Showcase Your Customer Focus
Highlight your understanding of customer orientation alongside commercial requirements. Prepare examples of how you've balanced these aspects in previous roles, ensuring a seamless experience for customers while meeting business objectives.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in project management and how you overcame them. This will show your tenacity and self-motivation, key traits for success in this role.
