Customer Journey Manager - part time - Milton Keynes in Lathbury

Location: Volkswagen Group UK - Milton Keynes

Department: VW CV Network Sales

Vacancy Type: Permanent - Part time

Volkswagen Commercial Vehicles are recruiting for a Customer Journey Manager on a part time (23.5 hours), permanent basis. For this role, we require your working hours to cover the full 5 days of the week.

What you will be doing:

• Responsible and accountable for contributing to overall improvements in Customer Experience throughout the customer journey to support delivery of brand objectives for Loyalty, Retention and Customer Satisfaction.
• Be known as the customer expert, leveraging available insight and ensuring that a customer centric approach is taken in relevant decisions across the business.
• Providing direction and insight to brand Senior Management down, to implement the necessary customer focus and actions to achieve business objectives.
• Act as the brand point of contact for the Group CSC team in particular where brand actions are required as outputs or where new brand activities and initiatives are needed as inputs to the CSC.
• Direct engagement with key Fleet customers, senior Fleet leadership, and internal stakeholders to support delivery of the brands fleet aftersales ambitions across the network.
• Support to Customer Proposition & Ownership Manager with Fleet technical escalations and help define and deliver resolutions to maximise vehicle uptime.

Skills & experience you can bring to the role:

• Data insight and intelligence experience with high attention to detail and the ability to analyse and determine priorities from a mass of data.
• Customer centric thinking.
• Good negotiation and presentation skills and able to communicate at a senior management/board level.
• Flexible and can be adaptable to fast changing situations with good organisational skills to successfully manage multiple and varied projects.
• Has tenacity and determination to achieve results, despite set-backs.
• Able to manage diverse and significant budgets on a monthly basis.

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

Volkswagen Commercial Vehicles has been delivering for organisations ever since, no matter how big or small. Today, Volkswagen Commercial Vehicles offers a diverse model range of commercial as well as passenger carrying and lifestyle models from sturdy Crafter panel vans, dropsides and tippers, through the California campervans, to the Multivan and ID. Buzz passenger carriers.

We’re proud of a heritage built on adventure, with a strong family feel and team spirit in all we achieve, making each and every person feel a valued member of the brand. We’re driven by difference. With six big brands under one roof each with its own history, designs and innovations we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans.

Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else. It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.