At a Glance
- Tasks: Enhance customer experience and drive loyalty through insightful strategies.
- Company: Join Volkswagen Commercial Vehicles, a leader in the automotive industry.
- Benefits: Flexible part-time hours, competitive pay, and a chance to shape customer journeys.
- Other info: Exciting opportunities for growth in a dynamic and evolving industry.
- Why this job: Be the voice of the customer and make a real difference in their journey.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Volkswagen Commercial Vehicles are recruiting for a Customer Journey Manager on a part time (23.5 hours), permanent basis. For this role, we require your working hours to cover the full 5 days of the week.
What you will be doing:
- Responsible and accountable for contributing to overall improvements in Customer Experience throughout the customer journey to support delivery of brand objectives for Loyalty, Retention and Customer Satisfaction.
- Be known as the customer expert, leveraging available insight and ensuring that a customer centric approach is taken in relevant decisions across the business.
- Providing direction and insight to brand Senior Management down, to implement the necessary customer focus and actions to achieve business objectives.
- Act as the brand point of contact for the Group CSC team in particular where brand actions are required as outputs or where new brand activities and initiatives are needed as inputs to the CSC.
- Direct engagement with key Fleet customers, senior Fleet leadership, and internal stakeholders to support delivery of the brands fleet aftersales ambitions across the network.
Support to Customer Proposition so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Customer Journey Manager - part time - Milton Keynes in Hartlepool employer: Volkswagen Group UK Ltd
Volkswagen Group UK is an exceptional employer, offering a dynamic work culture that prioritises customer experience and employee development. As a part-time Customer Journey Manager in Milton Keynes, you will benefit from flexible working hours while contributing to meaningful improvements in customer satisfaction and loyalty. With a commitment to diversity and inclusion, the company fosters an environment where every voice is valued, providing ample opportunities for professional growth within a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager - part time - Milton Keynes in Hartlepool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Volkswagen or customer experience roles. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Volkswagen's customer journey initiatives and think about how you can contribute. Show them you're not just another candidate, but the one they need.
✨Tip Number 3
Be ready to showcase your customer-centric mindset. Think of examples from your past experiences where you've improved customer satisfaction or loyalty. This is your chance to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Journey Manager - part time - Milton Keynes in Hartlepool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Journey Manager role. Highlight your experience in customer experience and any relevant skills that align with the job description. We want to see how you can contribute to improving customer satisfaction!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer journeys and how your background makes you the perfect fit for this role. We love seeing genuine enthusiasm!
Showcase Your Insights:Since the role involves leveraging insights, don’t forget to mention any data or insights you've used in previous roles to improve customer experiences. We’re looking for someone who can bring valuable perspectives to the table!
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Know Your Customer Journey
Make sure you understand the entire customer journey and how it relates to Volkswagen's brand objectives. Familiarise yourself with their current strategies for loyalty, retention, and customer satisfaction so you can discuss how your experience aligns with their goals.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past roles where you've successfully implemented a customer-centric approach. Highlight specific actions you took that improved customer experience and how they contributed to business objectives.
✨Engage with Key Stakeholders
Think about how you would engage with Fleet customers and internal stakeholders. Be ready to discuss your communication style and how you would build relationships to support the brand's fleet aftersales ambitions.
✨Be Ready for Insight-Driven Discussions
Since the role involves leveraging insights, come prepared with data or case studies that demonstrate your ability to use insights to drive decisions. This will show that you can contribute effectively to the brand's strategic direction.
