Aftersales Campaigns Manager (fixed term contract until April 2029) - Milton Keynes in Hanslope

Location: Volkswagen Group UK National Learning Centre - Milton Keynes

Department: Aftersales Service and Technical

Vacancy Type: Secondment - Full time

One Aftersales are recruiting for a Campaigns Manager on a full time, fixed term contract basis until April 2029.

What you will be doing:

• Reporting into the Group Warranty and Campaigns Manager, you will be responsible for the launch and complete management of Group wide Safety Recall campaigns, Non-code actions, Service campaigns with or without customer contact, Pre delivery campaigns, Stop Sales/ Stop drive to target rates including all customer contact (Retail & Fleet).
• You will lead collaboration of safety issues between Internal Brands & One Aftersales/ Factory Consumer Protection/ UK authorities/ Legal (UK/ Factory & External).
• You will also be responsible for the reporting of completion rates to UK authorities and for complex discussion and agreement with factory consumer protection departments and Government agencies (DVSA/DVLA) to determine campaign profiles.
• You will also be leading campaign completion performance in alignment to Factory requirements and DVSA Code of practice.

Skills & experience you can bring to the role:

• You will have a high level of automotive competency and experience, ideally at a manufacturer/importer in a technical/aftersales environment.
• Have strong technical knowledge and be a fully qualified automotive technician with experience of handling safety issues.
• Comfortable with working with different factory and aftersales systems and databases at pace.
• Strong excel, data and analytical skills with the ability to work to the highest level of detail.
• Understanding of the UK legal / regulatory framework especially in relation to consumer Protection/ GDPR.
• Customer focused with strong interpersonal and influencing skills along with the ability to build strong relationships at all levels and communicate in a concise and authoritative way.
• Able and willing to take ownership of problems, issues and proactively resolve them.
• Experience of working collaboratively across all areas of a business.

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you'll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition and we reward it with real opportunities for growth, development, and career progression.

We’re driven by difference. With six big brands under one roof each with its own history, designs and innovations we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.