At a Glance
- Tasks: Develop customer propositions and enhance the end-to-end customer experience.
- Company: Join Volkswagen Commercial Vehicles, a leader in innovative transport solutions.
- Benefits: Competitive salary, car schemes, private healthcare, and 27 days holiday.
- Other info: Exciting opportunities in a dynamic environment focused on sustainable mobility.
- Why this job: Be part of a transformative industry and make a real impact on customer journeys.
- Qualifications: Senior-level experience, strong leadership, and customer-centric thinking required.
The predicted salary is between 70000 - 90000 £ per year.
Location: Volkswagen Group UK - Milton Keynes
Department: VW CV Fleet Sales
Vacancy Type: Permanent - Full time
Volkswagen Commercial Vehicles are recruiting for a Customer Proposition and Ownership Manager on a full time, permanent basis.
What you will be doing:
- Reporting into the Head of Sales, you will develop customer propositions for both commercial and lifestyle customers aligned to the Brand strategy.
- Own the end-to-end customer experience strategy, including interaction, loyalty, and roadmap development, across all channels and customer segments.
- Drive performance from acquisition through repurchase, encompassing sales, Aftersales, and all in-life touchpoints, both online and offline.
- Leverage customer insights to identify and remove journey friction, overseeing the delivery of targeted improvement plans.
- Lead direct engagement and decision-making with key Fleet customers, senior Fleet leadership, and internal stakeholders to ensure delivery of the brand's fleet aftersales ambitions across the network.
- Act as the Fleet Aftersales brand authority, supporting technical escalations and leading resolutions to maximise vehicle uptime.
Skills & experience you can bring to the role:
- Operated at a senior level within a large company with strong leadership qualities.
- Experience of 3rd party supplier management along with budget responsibility.
- Customer centric thinking and used to working with data insight and intelligence.
- Have the confidence to communicate clearly with and influence a diverse range of stakeholders at senior level.
- Strong analytical and data presentation skills with the ability to distil complex topics into clear actionable plans.
- Commercial and financial acumen.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, fuel card, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
Volkswagen Commercial Vehicles has been delivering for organisations ever since, no matter how big or small. Today, Volkswagen Commercial Vehicles offers a diverse model range of commercial as well as passenger carrying and lifestyle models.
We’re proud of a heritage built on adventure, with a strong family feel and team spirit in all we achieve, making each and every person feel a valued member of the brand. We’re driven by difference. With six big brands under one roof, we’ve created some of the world’s most iconic vehicles.
Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else. It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received.
Customer Proposition and Ownership Manager - Milton Keynes employer: Volkswagen Group UK Ltd
Volkswagen Commercial Vehicles is an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters innovation and collaboration. With a strong emphasis on employee well-being, we provide competitive salaries, flexible benefits, and opportunities for professional growth within a diverse and inclusive culture. Join us to be part of a team that values your contributions and is committed to delivering sustainable mobility solutions for the future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Proposition and Ownership Manager - Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volkswagen Group UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volkswagen Group UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Proposition and Ownership Manager - Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volkswagen Group UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Volkswagen Group UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volkswagen Group UK Ltd!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
