At a Glance
- Tasks: Develop customer propositions and enhance the end-to-end customer experience.
- Company: Join Volkswagen Commercial Vehicles, a leader in the automotive industry.
- Benefits: Competitive salary, car schemes, private healthcare, and 27 days holiday.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer loyalty and brand strategy.
- Qualifications: Senior-level experience, strong leadership, and customer-centric thinking.
The predicted salary is between 60000 - 75000 £ per year.
About the Role
Volkswagen Commercial Vehicles are recruiting for a
Customer Proposition and Ownership Manager on a full time, permanent basis.
What you will be doing
- Reporting into the Head of Sales, you will develop customer propositions for both commercial and lifestyles customers aligned to the Brand strategy.
- Own the end-to-end customer experience strategy, including interaction, loyalty, and roadmap development, across all channels and customer segments.
- Drive performance from acquisition through repurchase, encompassing sales, Aftersales, and all in-life touchpoints, both online and offline.
- Leverage customer insights to identify and remove journey friction, overseeing the delivery of targeted improvement plans.
- Lead direct engagement and decision-making with key Fleet customers, senior Fleet leadership, and internal stakeholders to ensure delivery of the brand’s fleet aftersales ambitions across the network.
- Act as the Fleet Aftersales brand authority, supporting technical escalations and leading resolutions to maximise vehicle uptime.
Skills & experience you can bring to the role
- Operated at a senior level within a large company with strong leadership qualities.
- Experience of 3rd party supplier management along with budget responsibility.
- Customer centric thinking and used to working with data insight and intelligence.
- Have the confidence to communicate clearly with and influence a diverse range of stakeholders at senior level.
- Strong analytical and data presentation skills with the ability to distil complex topics and into clear actionable plans.
- Commercial and financial acumen.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, fuel card, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
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We think you need these skills to ace Customer Proposition and Ownership Manager
Customer Proposition Development
End-to-End Customer Experience Strategy
Performance Management
Customer Insights Analysis
Stakeholder Engagement
Fleet Aftersales Management
Leadership Qualities
