At a Glance
- Tasks: Enhance customer experience and drive loyalty through insightful strategies.
- Company: Join Volkswagen Commercial Vehicles, a leader in the automotive industry.
- Benefits: Flexible part-time hours, competitive pay, and a chance to shape customer journeys.
- Other info: Exciting opportunities for growth in a dynamic industry.
- Why this job: Be the voice of the customer and make a real impact on their journey.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Volkswagen Commercial Vehicles are recruiting for a Customer Journey Manager on a part time (23.5 hours), permanent basis. For this role, we require your working hours to cover the full 5 days of the week.
What you will be doing:
- Responsible and accountable for contributing to overall improvements in Customer Experience throughout the customer journey to support delivery of brand objectives for Loyalty, Retention and Customer Satisfaction.
- Be known as the customer expert, leveraging available insight and ensuring that a customer centric approach is taken in relevant decisions across the business.
- Providing direction and insight to brand Senior Management down, to implement the necessary customer focus and actions to achieve business objectives.
- Act as the brand point of contact for the Group CSC team in particular where brand actions are required as outputs or where new brand activities and initiatives are needed as inputs to the CSC.
- Direct engagement with key Fleet customers, senior Fleet leadership, and internal stakeholders to support delivery of the brands fleet aftersales ambitions across the network.
Support to Customer Proposition so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Customer Journey Manager - part time - Milton Keynes employer: Volkswagen Group UK Ltd
Volkswagen Group UK is an exceptional employer, offering a dynamic work culture that prioritises customer experience and employee development. As a part-time Customer Journey Manager in Milton Keynes, you will benefit from flexible working hours while contributing to meaningful improvements in customer satisfaction and loyalty. With a commitment to diversity and inclusion, the company fosters an environment where every voice is valued, providing ample opportunities for professional growth within a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager - part time - Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Volkswagen or customer experience roles. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by understanding the brand's values and customer journey. Show us how your experience aligns with their goals for loyalty and satisfaction – it’ll make you stand out!
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new openings and apply directly. It shows initiative and keeps you in the loop with the latest opportunities.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple way to remind them of your enthusiasm for the role and your commitment to enhancing the customer experience.
We think you need these skills to ace Customer Journey Manager - part time - Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Journey Manager role. Highlight any customer experience or management roles you've had, and don’t forget to sprinkle in some metrics to show your impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving customer journeys and how your unique perspective can contribute to our goals at Volkswagen Commercial Vehicles.
Showcase Your Customer-Centric Mindset:In your application, emphasise your understanding of customer needs and how you’ve successfully implemented strategies to enhance customer satisfaction. We want to see that you truly get what it means to be the 'customer expert'!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Know Your Customer Journey
Make sure you understand the entire customer journey and how it relates to Volkswagen's brand objectives. Familiarise yourself with their current strategies for loyalty, retention, and customer satisfaction so you can discuss how your experience aligns with their goals.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past roles where you've successfully implemented a customer-centric approach. Be ready to explain how you leveraged insights to make decisions that improved customer experiences, as this will resonate well with the interviewers.
✨Engage with Key Stakeholders
Think about how you would engage with key fleet customers and internal stakeholders. Prepare to discuss your communication style and how you would ensure alignment across different teams to support the brand's ambitions.
✨Be Ready for Change
Volkswagen is going through an exciting period of change, so be prepared to discuss how you adapt to new challenges. Share examples of how you've navigated change in previous roles and how you can contribute to their evolving customer proposition.
