At a Glance
- Tasks: Manage and launch safety recall campaigns while collaborating with various stakeholders.
- Company: Join Volkswagen Group UK, a leader in automotive innovation and customer experience.
- Benefits: Enjoy competitive salary, car schemes, private healthcare, and 27 days holiday.
- Other info: Dynamic environment with opportunities for growth and career progression.
- Why this job: Be part of a transformative industry and make a real impact on customer safety.
- Qualifications: Automotive experience, strong technical knowledge, and excellent interpersonal skills required.
The predicted salary is between 40000 - 50000 € per year.
Location: Volkswagen Group UK National Learning Centre - Milton Keynes
Department: Aftersales Service and Technical
Vacancy Type: Secondment - Full time
One Aftersales are recruiting for a Campaigns Manager on a full time, fixed term contract basis until April 2029.
What you will be doing:
- Reporting into the Group Warranty and Campaigns Manager, you will be responsible for the launch and complete management of Group wide Safety Recall campaigns, Non-code actions, Service campaigns with or without customer contact, Pre delivery campaigns, Stop Sales/ Stop drive to target rates including all customer contact (Retail & Fleet).
- You will lead collaboration of safety issues between Internal Brands & One Aftersales/ Factory Consumer Protection/ UK authorities/ Legal (UK/ Factory & External).
- You will also be responsible for the reporting of completion rates to UK authorities and for complex discussion and agreement with factory consumer protection departments and Government agencies (DVSA/DVLA) to determine campaign profiles.
- You will also be leading campaign completion performance in alignment to Factory requirements and DVSA Code of practice.
Skills & experience you can bring to the role:
- You will have a high level of automotive competency and experience, ideally at a manufacturer/importer in a technical/aftersales environment.
- Have strong technical knowledge and be a fully qualified automotive technician with experience of handling safety issues.
- Comfortable with working with different factory and aftersales systems and databases at pace.
- Strong excel, data and analytical skills with the ability to work to the highest level of detail.
- Understanding of the UK legal / regulatory framework especially in relation to consumer Protection/ GDPR.
- Customer focused with strong interpersonal and influencing skills along with the ability to build strong relationships at all levels and communicate in a concise and authoritative way.
- Able and willing to take ownership of problems, issues and proactively resolve them.
- Experience of working collaboratively across all areas of a business.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales is driving the future of customer experience across five leading brands: Volkswagen, SEAT, Škoda, CUPRA, and Volkswagen Commercial Vehicles. In partnership with over 500 Retailer Partners, we combine smart processes, cutting-edge technology, and data-driven insights to deliver exceptional aftersales solutions. This is a fast-paced, collaborative environment where you'll work across all areas of the business, contributing to projects that shape the automotive industry. We value initiative and ambition and we reward it with real opportunities for growth, development, and career progression.
We’re driven by difference. With six big brands under one roof each with its own history, designs and innovations we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.
It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
Aftersales Campaigns Manager (fixed term contract until April 2029) - Milton Keynes in Chicheley employer: Volkswagen Group UK Ltd
Volkswagen Group UK is an exceptional employer, offering a dynamic and collaborative work environment at the National Learning Centre in Milton Keynes. With a strong focus on employee growth, competitive benefits including flexible working options, private healthcare, and generous holiday allowances, we empower our team to thrive while driving innovation in the automotive industry. Join us to be part of a transformative journey that values diverse perspectives and fosters career progression across our iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Campaigns Manager (fixed term contract until April 2029) - Milton Keynes in Chicheley
✨Tip Number 1
Network like a pro! Reach out to current employees at Volkswagen Group UK on LinkedIn or through industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into the role of Aftersales Campaigns Manager. Brush up on your knowledge of safety recall campaigns and the UK legal framework. We want to show that we’re not just interested, but genuinely passionate about the position!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in handling safety issues and working collaboratively across teams. This will help us feel more confident when it’s our turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Aftersales Campaigns Manager (fixed term contract until April 2029) - Milton Keynes in Chicheley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Campaigns Manager role. Highlight your automotive experience and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your understanding of the UK legal framework and customer focus, as these are key for us.
Showcase Your Analytical Skills:Since strong data and analytical skills are crucial for this position, don’t forget to include examples of how you've used these skills in past roles. We love seeing how you’ve tackled complex problems and driven results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with One Aftersales!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around safety recalls and consumer protection regulations. Familiarise yourself with the specific campaigns that Volkswagen Group UK has launched in the past to show you’re genuinely interested and informed.
✨Showcase Your Data Skills
Since strong Excel and analytical skills are key for this role, be prepared to discuss how you've used data in previous positions. Bring examples of reports or analyses you've conducted that demonstrate your attention to detail and ability to drive results.
✨Build Rapport
This role requires strong interpersonal skills, so practice building rapport during your interview. Think about how you can connect with the interviewer by discussing your collaborative experiences and how you’ve successfully influenced others in a professional setting.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare examples where you took ownership of an issue and resolved it effectively, particularly in a fast-paced environment. This will highlight your proactive approach and readiness to tackle challenges head-on.
