At a Glance
- Tasks: Enhance customer experience and drive loyalty through insightful data analysis.
- Company: Join Volkswagen Commercial Vehicles, a leader in innovative transport solutions.
- Benefits: Enjoy competitive pay, flexible hours, car schemes, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the voice of the customer and shape the future of mobility.
- Qualifications: Strong analytical skills, customer-focused mindset, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Volkswagen Group UK - Milton Keynes
Department: VW CV Network Sales
Vacancy Type: Permanent - Part time
Volkswagen Commercial Vehicles are recruiting for a Customer Journey Manager on a part time (23.5 hours), permanent basis. For this role, we require your working hours to cover the full 5 days of the week.
What you will be doing:
- Responsible and accountable for contributing to overall improvements in Customer Experience throughout the customer journey to support delivery of brand objectives for Loyalty, Retention and Customer Satisfaction.
- Be known as the customer expert, leveraging available insight and ensuring that a customer centric approach is taken in relevant decisions across the business.
- Providing direction and insight to brand Senior Management down, to implement the necessary customer focus and actions to achieve business objectives.
- Act as the brand point of contact for the Group CSC team in particular where brand actions are required as outputs or where new brand activities and initiatives are needed as inputs to the CSC.
- Direct engagement with key Fleet customers, senior Fleet leadership, and internal stakeholders to support delivery of the brands fleet aftersales ambitions across the network.
- Support to Customer Proposition & Ownership Manager with Fleet technical escalations and help define and deliver resolutions to maximise vehicle uptime.
Skills & experience you can bring to the role:
- Data insight and intelligence experience with high attention to detail and the ability to analyse and determine priorities from a mass of data.
- Customer centric thinking.
- Good negotiation and presentation skills and able to communicate at a senior management/board level.
- Flexible and can be adaptable to fast changing situations with good organisational skills to successfully manage multiple and varied projects.
- Has tenacity and determination to achieve results, despite set-backs.
- Able to manage diverse and significant budgets on a monthly basis.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Customer Journey Manager - part time - Milton Keynes in Bradwell employer: Volkswagen Group UK Ltd
Volkswagen Commercial Vehicles is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a competitive salary, flexible benefits, and opportunities for growth within a dynamic industry undergoing significant transformation, employees are empowered to make a meaningful impact on customer experience while enjoying a strong sense of community and teamwork in Milton Keynes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager - part time - Milton Keynes in Bradwell
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Volkswagen. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your customer-centric mindset! When you get the chance to chat with potential employers, share examples of how you've improved customer experiences in the past. This will highlight your fit for the Customer Journey Manager role.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Volkswagen is all about innovation and customer focus, so be ready to discuss how your skills align with their mission and how you can contribute to their goals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and are familiar with the process.
We think you need these skills to ace Customer Journey Manager - part time - Milton Keynes in Bradwell
Some tips for your application 🫡
Show Your Customer-Centric Side:Make sure to highlight your experience with customer insights and how you've used them to improve customer journeys. We want to see that you can put the customer at the heart of everything you do!
Be Data Savvy:Since this role involves a lot of data analysis, don’t forget to mention any relevant experience you have with data insight and intelligence. We love candidates who can sift through data and find the gold nuggets that drive decisions.
Tailor Your Application:Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when applicants take the time to connect their background to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing talent out there!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Know Your Customer Journey
Before the interview, dive deep into understanding the customer journey specific to Volkswagen Commercial Vehicles. Familiarise yourself with their brand objectives for loyalty and retention, and think about how you can contribute to enhancing customer satisfaction.
✨Data is Your Best Friend
Brush up on your data insight skills! Be prepared to discuss how you've used data to drive decisions in previous roles. Think of specific examples where your analytical abilities led to improved customer experiences or business outcomes.
✨Showcase Your Communication Skills
Since this role involves engaging with senior management and key stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully communicated complex ideas in past roles, especially in negotiation or presentation settings.
✨Be Ready for Adaptability Questions
Given the fast-changing nature of the automotive industry, expect questions about how you've adapted to change in previous roles. Have a couple of solid examples ready that demonstrate your flexibility and organisational skills in managing multiple projects.
