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- Tasks: Provide top-notch technical support for Volkswagen's network and resolve vehicle issues.
- Company: Join the innovative team at Volkswagen Group UK Ltd.
- Benefits: Enjoy competitive pay, car schemes, hybrid working, and 27 days holiday.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Master Technician qualification and strong problem-solving skills required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
Automotive Technical Support Specialist – Part Time
Join to apply for the Automotive Technical Support Specialist – Part Time role at Volkswagen Group UK Ltd
One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent part time basis (23.5 hours across 3 consecutive days: Mon – Wed or Wed – Fri). Reporting into the Technical Support Team Manager, this position will be based in Milton Keynes.
What you could be doing
- Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
- Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
- Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
- You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
Skills & experience you can bring to the role
- Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs
- Ideally a High Voltage Expert qualification but minimum requirement of Master Technician qualification
- Excellent computer/analytical skills to troubleshoot issues
- Strong communication skills to relay information effectively at all levels, both written and verbal
- Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction
- Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure
- Full UK driving licence
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
About One Aftersales
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.
Think you\\\’re up to the challenge? We\\\’d love to hear from you…
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Automotive Technical Support Specialist - Part Time employer: Volkswagen Group UK Ltd
Contact Detail:
Volkswagen Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Support Specialist - Part Time
✨Tip Number 1
Get to know the company inside out! Research Volkswagen Group UK Ltd and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of vehicle systems and repairs. Being able to demonstrate your expertise will set you apart from other candidates and show you're ready to tackle the role head-on.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Automotive Technical Support Specialist - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automotive Technical Support Specialist role. Highlight your experience with vehicle systems and any relevant qualifications, like being a Master Technician or High Voltage Expert. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about automotive support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see how you relay information effectively, just like you would in the job!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around vehicle systems and repairs. Be ready to discuss your experience as a Master Technician or any High Voltage Expert qualifications you have. This will show that you’re not just familiar with the technical aspects but also passionate about them.
✨Show Off Your Communication Skills
Since this role involves relaying information effectively, practice explaining complex technical issues in simple terms. Think of examples where you've successfully communicated with customers or team members, and be prepared to share those during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you’ve diagnosed and resolved technical issues. Highlight your analytical skills and how you’ve used them to improve processes or customer satisfaction. This will show that you can think on your feet and drive case resolution effectively.
✨Emphasise Team Collaboration
This position requires working closely with various teams, so be ready to talk about your experience in collaborative environments. Share examples of how you’ve worked with others to achieve common goals, especially in high-pressure situations. It’s all about showing you can be a team player while also taking initiative!