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- Tasks: Provide top-notch technical support for Volkswagen's brands, solving vehicle issues and ensuring customer satisfaction.
- Company: Join the innovative team at Volkswagen Group UK Ltd, a leader in the automotive industry.
- Benefits: Enjoy competitive pay, car schemes, hybrid working, 27 days holiday, and health & wellbeing support.
- Why this job: Be part of a dynamic team that values collaboration and offers diverse challenges every day.
- Qualifications: Master Technician or High Voltage Expert qualification, strong communication skills, and a full UK driving licence required.
- Other info: Apply early as we may close applications once we receive enough interest!
The predicted salary is between 36000 - 60000 £ per year.
Overview
One Aftersales team are recruiting for an Automotive Technical Support Specialist on a permanent full time basis. Reporting into the Technical Support Team Manager, this position will be based in Milton Keynes.
Responsibilities
- Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
- Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
- Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
- You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
Qualifications
- Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
- Ideally a High Voltage Expert qualification but a minimum requirement of Master Technician qualification.
- Excellent computer/analytical skills to troubleshoot issues.
- Strong communication skills to relay information effectively at all levels.
- Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction.
- Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
- Full UK driving licence.
Benefits
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
About One Aftersales
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.
About The Company
We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.
It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
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Automotive Technical Support Specialist employer: Volkswagen Group UK Ltd
Contact Detail:
Volkswagen Group UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technical systems mentioned in the job description, such as DISS and ODIS. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully diagnosed and resolved vehicle issues in the past. This will highlight your experience and ability to handle the technical challenges of the position.
✨Tip Number 3
Network with current or former employees of Volkswagen Group UK Ltd. on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your customer service philosophy in detail. Since the role emphasises a customer-centric approach, think about how you can convey your commitment to delivering exceptional service and resolving issues effectively.
We think you need these skills to ace Automotive Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Automotive Technical Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven success in diagnosing vehicle systems and any relevant qualifications, such as Master Technician or High Voltage Expert. Use specific examples to demonstrate your technical expertise and problem-solving abilities.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to convey technical information clearly. Consider including examples of how you've effectively communicated with customers or team members in previous roles.
Express Your Motivation: In your cover letter, express your enthusiasm for the role and the company. Mention your desire to deliver world-class customer satisfaction and how you can contribute to process improvements within the team.
How to prepare for a job interview at Volkswagen Group UK Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with vehicle systems and repairs. Highlight any specific cases where you successfully diagnosed and resolved technical issues, as this will demonstrate your capability for the role.
✨Emphasise Communication Skills
Since the role requires effective communication at all levels, practice explaining complex technical concepts in simple terms. This will show that you can relay information clearly to both technical and non-technical audiences.
✨Demonstrate a Customer-Centric Approach
Prepare examples of how you've prioritised customer satisfaction in previous roles. Discuss how you’ve taken ownership of issues and driven resolutions, as this aligns with the company's focus on delivering world-class service.
✨Highlight Problem-Solving Abilities
Think of instances where you identified process improvements or innovative solutions to technical problems. Sharing these experiences will illustrate your proactive mindset and ability to work independently or collaboratively.
