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For Companies At a Glance
- Tasks: Lead customer experience initiatives and support team members in delivering exceptional service.
- Company: Join C.A.R., a growing automotive dealership focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, health insurance, meal participation, and savings plans.
- Why this job: Be part of a dynamic team that values customer-centricity and personal growth.
- Qualifications: Must have a Bac/Bac+2 qualification and at least 2 years of relevant experience.
- Other info: Immediate start available; perfect for those passionate about the automotive industry.
Dans le cadre de notre développement, notre concession C.A.R. recrute un(e) Responsable Expérience Client h/F, en contrat CDI.
Durée : 35 heures du lundi au vendredi
Rémunération selon expérience : Salaire BRUT mensuel 2 500 euros
Avantages : mutuelle, participation, participation déjeuner, CSE Epargne salariale.
Prise de Poste : Immédiat/ à partir du 1er Août 2025
Ce que nous vous offrons
Au Sein De Notre Concession, Sous La Responsabilité De La Direction Et Des Responsables De Services, Vous Aurez La Responsabilité De Différentes Missions
- Accompagner les collaborateurs du point de vente dans le cadre de son domaine de responsabilité liée à l’expérience client,
- Garantir une expérience client d\’exception,
- Mettre en œuvre des stratégies et dispositifs visant à créer des expériences clients incomparables en suivant au quotidien l\’ensemble des indicateurs qualité CEM – E-réputation liés à la vente.
- Suivre les indicateurs de performance (KPI) et toutes autres informations liées à l’expérience client sous la responsabilité de la Direction.
Profil recherché
Issu(e) d’une formation [Bac/Bac+2 ou équivalent] dans le domaine du commerce vous bénéficiez d’une première expérience réussie/de minimum 2 ans d\’expérience sur un poste équivalent, idéalement dans le secteur de l’automobile.
Vous êtes naturellement attiré(e) par ce type de fonctions, vous êtes passionné(e) par l\’automobile, vous êtes dynamique et vous savez placer le client au cœur de votre métier.
Organisé(e), autonome, réactif(ve), vous savez gérer les priorités, et vous maitrisez les outils informatiques/Bureautique.
Vous êtes prêt(e) à vous impliquer dans le développement d\’une structure à taille humaine en pleine croissance ? Alors rejoignez nos équipes C.A.R. afin de contribuer au développement et à la satisfaction client.
Nous saurons vous challenger pour vous permettre d\’exprimer pleinement votre potentiel et évoluer dans notre groupe. #J-18808-Ljbffr
Responsable Expérience Client (H/F) employer: Volkswagen Group France Formation & RH Réseaux
Contact Detail:
Volkswagen Group France Formation & RH Réseaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsable Expérience Client (H/F)
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience, especially within the automotive sector. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the automotive field through platforms like LinkedIn. Connecting with current employees at C.A.R. can provide you with insider insights and potentially a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples from your previous roles where you successfully improved customer experience. Highlighting measurable outcomes will showcase your ability to drive results and align with the responsibilities of the role.
✨Tip Number 4
Demonstrate your understanding of key performance indicators (KPIs) related to customer experience. Being able to articulate how you would track and improve these metrics will show that you're ready to take on the responsibilities outlined in the job description.
We think you need these skills to ace Responsable Expérience Client (H/F)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Responsable Expérience Client position. Familiarise yourself with the key tasks and expectations outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in customer experience roles, particularly in the automotive sector. Emphasise any achievements or projects that demonstrate your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering exceptional customer experiences. Use specific examples from your past work to illustrate your skills and suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Volkswagen Group France Formation & RH Réseaux
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share specific examples from your previous roles where you successfully enhanced customer satisfaction, especially in the automotive sector.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you track and analyse key performance indicators (KPIs) related to customer experience. Highlight any tools or methods you've used to monitor customer feedback and improve service quality.
✨Emphasise Team Collaboration
Since the role involves working closely with colleagues, illustrate your ability to collaborate effectively. Share instances where you supported team members in achieving common goals related to customer service.
✨Prepare Questions About Company Culture
Show your interest in the company by preparing thoughtful questions about its culture and values. This demonstrates that you are not only focused on the role but also on how you can fit into and contribute to the team.
