At a Glance
- Tasks: Engage with customers, manage appointments, and ensure top-notch service.
- Company: Join CAR BAYONNE, a growing automotive dealership with a strong brand image.
- Benefits: Enjoy a competitive salary, health insurance, meal vouchers, and employee savings.
- Other info: Immediate start available; perfect for those looking to thrive in a human-sized company.
- Why this job: Be part of a dynamic team, enhance customer relationships, and grow your career in a supportive environment.
- Qualifications: Must have a Bac or BTS in commerce or automotive mechanics and prior customer service experience.
Dans le cadre de notre développement, notre concession CAR BAYONNE recrute un Conseiller Client Automobile H/F en contrat CDI.
Durée : 35H du lundi au vendredi
Rémunération : selon expérience : Salaire BRUT mensuel 2200 euros + Variables
Avantages : mutuelle, participation, chèques déjeuner, CSE, épargne salariale.
Prise de Poste : Immédiate
Ce que nous vous offrons
Doté d’un fort esprit commercial et de grandes qualités relationnelles, vous serez le lien entre le client et le service technique. Vous êtes le garant de la valorisation de l'image de marque et de l'entreprise en assurant le conseil et la fidélisation de la clientèle.
Au sein de notre structure, vous aurez la responsabilité de différentes missions :
- Assurer la relation client dans sa globalité (accueil et suivi)
- Planifier et préparer les rendez-vous des clients du service après-vente
- Rédiger les ordres de réparation et commandes de travaux
- Être force de proposition en vente additionnelle de produits et services
- Assurer la relation entre la clientèle et les équipes atelier
- Établir les devis de réparation et suivre les dossiers clients
- Facturer et encaisser
- Restituer les véhicules aux clients en veillant à ce que tout soit conforme à l'OR signé
- Respecter les normes d’hygiène et de sécurité ainsi que les règles internes
- Maintenir les standards qualité exigés par le constructeur (e-reputation - CEM)
- Contribuer à l’image de marque du point de vente
Profil recherché
Issu(e) d’une formation Bac ou BTS dans le commerce ou la mécanique automobile, vous bénéficiez d’une première expérience réussie ou d’au moins 3 ans comme conseiller client, idéalement dans l’automobile ou l’après-vente. Vous avez un fort sens du commerce et du service, êtes dynamique, adaptable, à l’écoute, et maîtrisez les outils informatiques.
Vous souhaitez vous investir dans une structure à taille humaine en croissance ? Rejoignez-nous pour évoluer et relever de nouveaux défis !
CONSEILLER CLIENT AUTOMOBILE H/F SKODA employer: Volkswagen Group France Formation & RH Réseaux
Join CAR BAYONNE as a Conseiller Client Automobile and become part of a dynamic team that values strong commercial spirit and excellent customer relations. With a supportive work culture, competitive salary, and benefits such as health insurance, meal vouchers, and employee savings plans, we offer a nurturing environment for professional growth and development in the automotive sector. Embrace the opportunity to contribute to our brand's image while working in a human-sized structure that encourages your investment and evolution.
Contact Details:
Volkswagen Group France Formation & RH Réseaux Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CONSEILLER CLIENT AUTOMOBILE H/F SKODA
✨Tip Number 1
Familiarise yourself with the SKODA brand and its values. Understanding their customer service philosophy will help you align your approach during interviews and demonstrate your commitment to representing their image.
✨Tip Number 2
Prepare to discuss your previous experiences in customer service, especially in the automotive sector. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues.
✨Tip Number 3
Showcase your knowledge of automotive products and services. Being able to speak confidently about the technical aspects of vehicles can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 4
Demonstrate your adaptability and willingness to learn. The automotive industry is constantly evolving, so highlighting your ability to keep up with new technologies and trends will make you a more attractive candidate.
We think you need these skills to ace CONSEILLER CLIENT AUTOMOBILE H/F SKODA
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Conseiller Client Automobile position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly in the automotive sector. Use bullet points to make it easy to read and focus on achievements that demonstrate your commercial skills.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Highlight your interpersonal skills and any relevant experience in after-sales service or automotive sales. Make sure to explain why you would be a great fit for their team.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Volkswagen Group France Formation & RH Réseaux
✨Know the Company and Its Values
Before your interview, take some time to research the company, CAR BAYONNE. Understand their values, mission, and what sets them apart in the automotive industry. This will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Conseiller Client Automobile, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you ensure customer satisfaction.
✨Prepare for Technical Questions
Since the role involves liaising between clients and the technical team, be ready to answer questions related to automotive services. Brush up on basic automotive knowledge and be prepared to discuss how you would handle specific scenarios involving repairs or customer concerns.
✨Demonstrate Your Sales Acumen
The job requires you to be proactive in suggesting additional products and services. Think of ways you can illustrate your sales experience during the interview. Share instances where you successfully upsold or cross-sold products, showcasing your ability to enhance customer experience while driving sales.
