At a Glance
- Tasks: Deliver top-notch underwriting services and make impactful credit decisions.
- Company: Join a leading automotive finance company with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be part of a team that shapes the future of mobility and finance.
- Qualifications: Analytical skills and a passion for compliance and customer service.
The predicted salary is between 27422 - 27422 £ per year.
About The Role
SALARY: Starting from 27,422
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role. This role requires working 1 in 4 Saturdays.
HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week
CLOSING DATE: 07/06/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for a Credit Assessment Advisor to deliver a best-in-class underwriting service to our retail partners for all brands within the whole Volkswagen Group. This high-impact, analytical and compliance-focused role will be instrumental in ensuring our lending decisions are robust, responsible and aligned with both regulatory requirements and Volkswagen Group standards. It adds value by safeguarding the business against credit risk while supporting commercial performance through timely and accurate underwriting decisions.
What you’ll be doing:
- Underwriting all customer types and score bands in line with defined procedures and risk policies.
- Meeting or exceeding all Underwriting Service Level Agreements to support swift customer decisions.
- Making well-judged credit decisions that maintain acceptable bad debt levels and align with the VWFS risk appetite.
- Handling inbound calls from the retailer network professionally, offering clear guidance and decisions.
- Verifying customer identification and assessing documentation to accurately establish affordability.
- Investigating fraud referrals in line with agreed processes and controls.
- Building strong relationships with retailers, Sales teams, and internal stakeholders to ensure smooth case progression.
- Resolving retailer queries promptly and in accordance with process requirements.
- Supporting the New Business Operations team with underwriting expertise when needed.
- Following key controls to safeguard the business and ensure compliance.
- Identifying opportunities for improvement and contributing to initiatives led by the New Business Leadership team.
Essential experience we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates.
Credit Assessment Advisor - Milton Keynes in York employer: Volkswagen Financial Services
As a Credit Assessment Advisor at our Milton Keynes office, you'll be part of a dynamic team that values collaboration and innovation in the automotive finance sector. We offer a supportive work culture with flexible hybrid working arrangements, competitive salary, and opportunities for professional growth within the Volkswagen Group. Join us to make a meaningful impact while enjoying a diverse and inclusive environment that champions your career development.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Assessment Advisor - Milton Keynes in York
✨Tip Number 1
Network like a pro! Reach out to current employees at Volkswagen Group on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to credit assessment and compliance. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Showcase your analytical skills during the interview. Be ready to discuss how you've made data-driven decisions in the past, especially in high-pressure situations. This is key for a role focused on robust lending decisions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Credit Assessment Advisor - Milton Keynes in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Assessment Advisor role. Highlight relevant experience and skills that align with underwriting, compliance, and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our mission at Volkswagen Group. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills:Since this role is all about making well-judged credit decisions, be sure to showcase your analytical skills in your application. Share examples of how you've successfully assessed risk or made data-driven decisions in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Numbers
As a Credit Assessment Advisor, you'll be dealing with numbers and data regularly. Brush up on your understanding of credit scoring, risk assessment, and financial documentation. Being able to discuss these topics confidently will show that you're prepared and knowledgeable.
✨Understand the Company Culture
Research Volkswagen Group and its values. Understanding their commitment to mobility and customer service will help you align your answers with what they’re looking for. Be ready to share how your personal values match theirs, especially around inclusivity and innovation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of examples from your past experiences where you made tough credit decisions or handled challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Since you'll be handling inbound calls and building relationships with retailers, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and concisely. You might even want to role-play some scenarios with a friend to get comfortable.
