Customer Service Advisor - Milton Keynes
About The Role
SALARY: Starting from 24,950pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Fixed Term Contract, 35 hours per week
CLOSING DATE: 23/06/2026 We reserve the right to close the advert earlier If we receive a high volume of applications.
Start date for this role is 3rd August 2026, training can take up to 8 weeks which will be office based everyday Monday-Friday 9-5pm.
Think this is just Customer Services? Think again!
Our UK Customer Services function services the needs of over 1m customers a year, providing frontline support for consumers of our Retail Finance and Aftersales products. Were proud to represent many of the leading automotive brands in the world. Its our job to make sure that every interaction is as simple and enjoyable as possible. To bring this to life, our Customer Promise is
We listen. Were open and honest. We focus on you. We take ownership and act.
We are looking for people that can support this promise if this sounds like you, read on!
Were looking for a Customer Services Advisor to deliver outstanding support across the full lifecycle of our customers finance agreementsfrom application to contract completion.
This customer-focused role plays a key part in building long-term loyalty by resolving a variety of enquiries using multiple systems and processes. Your ability to provide high-quality service will directly impact customer satisfaction and retention.
What you'll be doing:
Responding to enquiries, mainly by phone and email.
Entering / handling customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
Close liaison with all other departments within VWFS.
Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle.
Accurately updating relevant systems with details of
Contact Details:
Volkswagen Financial Services Recruitment Team
