At a Glance
- Tasks: Design and execute testing strategies to ensure positive customer outcomes.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive salary, hybrid working, and extensive professional development opportunities.
- Other info: Inclusive workplace with a focus on diversity and personal growth.
- Why this job: Make a real impact on customer experiences while developing your analytical skills.
- Qualifications: Experience in financial services and strong analytical skills required.
The predicted salary is between 21346 - 21346 £ per year.
About The Role
SALARY: From 21,346 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Part time, permanent Working 17.5 hours per week
CLOSING DATE: 14/07/26 We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for a Customer Outcome Testing Analyst to design, execute and continuously improve testing strategies that ensure customer journeys deliver fair, compliant, and positive outcomes across our products and services. This analytical and compliance-focused role will be instrumental in identifying risks, validating customer experience against regulatory expectations and driving data-led insights that enhance decision-making and improve overall customer outcomes.
What you’ll be doing:
- Conduct detailed Customer Outcomes Testing in line with required standards, ensuring accuracy, consistency and timeliness to evidence that customers are receiving fair and appropriate outcomes.
- Identify and analyse emerging compliance risks, providing clear insights, feedback and practical recommendations to address any gaps or areas of concern.
- Assess the quality and adequacy of customer outcomes, including reviewing and recommending appropriate remediation where poor outcomes are identified.
- Evaluate the effectiveness of controls across the end-to-end customer journey, identifying weaknesses and suggesting improvements to minimise the risk of customer harm.
- Produce and collate thematic insights, including root cause analysis and recommended remedial actions, to drive continuous improvement in consistency and quality.
- Highlight training or knowledge gaps and support enhancements to core processes to strengthen customer journey delivery.
- Contribute to monthly board reporting, providing clear, insight-led updates and deliver regular feedback to operational and supplier managers.
What you’ll bring:
You’ll be a detail-oriented and analytical professional with a strong understanding of customer outcomes, risk and compliance within a regulated environment. You’ll have a passion for delivering fair customer outcomes, with a proactive, insight-led approach to identifying risks and driving continuous improvement.
Essential experience & skills:
- A strong background in financial services, with proven experience in an assurance, quality assurance, or customer outcomes monitoring role within a regulated environment.
- Demonstrated ability to conduct root cause analysis and risk-based reviews, with confidence in interpreting and utilising management information (MI) and data to generate meaningful insights.
- Confident in presenting to senior leadership teams (SLT), with the ability to clearly articulate insights, challenge constructively and influence decision-making through well-structured, evidence-based recommendations.
- Experience of managing and influencing stakeholders at all levels, with the ability to work effectively across cross-functional teams.
- Expert knowledge of FCA rules and regulatory guidance, with a clear understanding of their practical application, particularly in relation to delivering good customer outcomes.
- Strong written and verbal communication skills, with the ability to present complex information and insights in a clear, concise and accessible way.
- A tenacious and proactive approach, demonstrating focus, resilience and determination to deliver results and overcome challenges.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About Us
Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Customer Outcome Testing Analyst - Milton Keynes in Warrington employer: Volkswagen Financial Services
As a Treasury Accountant in Milton Keynes, you'll join a dynamic team that values accuracy and continuous improvement, offering a competitive salary and a hybrid working model that promotes work-life balance. The company fosters a collaborative culture with ample opportunities for professional growth, ensuring you can develop your skills while contributing to sound financial decision-making in a supportive environment. With a focus on employee well-being and development, this role provides a meaningful opportunity to make a significant impact within the organisation.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Outcome Testing Analyst - Milton Keynes in Warrington
✨Tap into Compliance Networks
Join compliance and risk management networks like the Association of Compliance Professionals or local chapters. These communities often share part-time opportunities that might not be advertised widely, plus you'll build connections that could lead to your next gig.
✨Utilise Online Job Boards
Specific job boards like ComplianceCrossing or RiskJobs can help you zero in on part-time roles in compliance. Set up alerts for new listings so you're one of the first to apply—timeliness can really set you apart!
✨Tailor Your Networking Approach
When networking, focus on engaging with compliance professionals on platforms like LinkedIn or attending local industry meetups. Bring up specific laws or recent trends to show off your knowledge and make a memorable impression!
✨Leverage Internships for Part-Time Roles
If you've done an internship in compliance risk, reach out to your past supervisors or colleagues. They often know about part-time openings or can refer you to organisations like Volkswagen Financial Services, potentially speeding up your job search.
We think you need these skills to ace Customer Outcome Testing Analyst - Milton Keynes in Warrington
Some tips for your application 🫡
Show Off Your Compliance Knowledge:When applying for a part-time role in compliance-risk, make sure your CV highlights any relevant coursework, certifications, or experience in regulatory frameworks. We want to see your understanding of compliance standards and risk management concepts, so don’t be shy about bragging about those modules or training programmes.
Demonstrate Analytical Skills:Compliance and risk roles are all about dealing with data, so be sure to showcase your analytical skills in your application. Include specific examples of how you've used analytical tools or methods to identify risk or ensure compliance in previous roles or projects. Trust us, this will make your application stand out!
Emphasise Your Availability:Since this is a part-time role, it's really important to communicate your availability clearly. In your cover letter, let us know your preferred hours and if you're flexible. This helps us see how you can fit into our team and the schedules we need to cover.
Tailor Your Cover Letter to Show Interest:In your cover letter, show us why you want to work in compliance-risk specifically for Volkswagen Financial Services. Tell us about your passion for helping organisations maintain compliance and how you can contribute to our goals. Personalising this will definitely help make your application more memorable, so take that extra step!
How to prepare for a job interview at Volkswagen Financial Services
✨Understand Regulatory Frameworks
For a role in compliance-risk, it's crucial to have a solid grasp of the relevant regulations and frameworks, like GDPR or anti-money laundering laws. Brush up on these areas, and be ready to discuss how your knowledge applies to scenarios you might face at Volkswagen Financial Services.
✨Prepare Case Studies
Since we’re looking at a part-time gig, interviewers may want to see how you approach real-world problems. Prepare some case studies related to risk assessment or compliance frameworks that showcase your analytical skills and decision-making process. This will help you stand out as someone who's ready to jump into the action.
✨Show Off Your Detail Orientation
In compliance, attention to detail is everything. Bring examples from your past experiences where your diligence made a difference, whether that’s spotting a regulatory oversight or ensuring a process was followed to the letter. We want to highlight how this skill can benefit Volkswagen Financial Services.
✨Connect Your Part-Time Availability
Make it clear how your part-time availability aligns with the needs of Volkswagen Financial Services. Talk about how your time management skills will help you keep on top of tasks and responsibilities, ensuring you can maximise your impact even with part-time hours.
