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- Tasks: Join us as a Senior New Business Advisor, handling retailer queries and providing expert support.
- Company: Volkswagen Financial Services is a leader in automotive financial services, committed to inclusivity.
- Benefits: Enjoy a starting salary of £24,028, a company car, pension scheme, and 27 days holiday.
- Other info: Flexible shifts include evenings and weekends; we value diversity and support your authentic self.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in the industry.
- Qualifications: Strong customer service skills and experience in finance or call centre environments are preferred.
The predicted salary is between 24028 - 33639 £ per year.
Senior New Business Advisor
Full Time Permanent
Benefits: Salary starting from £24,028, company car, pension scheme, 27 days holiday plus bank holidays and so much more.
Closing Date 31st July 2025
We are looking for a Senior New Business Advisor to join the team on a permanent full-time basis. This role offers a wide range of benefits and the opportunity to expand your own knowledge and understanding surrounding VWFS (UK) LTDs customer and product base. This role is full time at 35 hours per week but there will be an element of shift work covering weekends and evenings on a rota basis.
The New Business department is responsible for the processing of over 500,000 contracts which include applications for finance and service plans. As one of the main contact points for our retail partners our New Business Centre (NBC) plays a crucial role in ensuring that VWFS UK are recognised and respected as the best in the automotive financial services sector by our customers and stakeholders. As a Senior New Business Advisor you are expected to be a subject matter expert within the department, available for points of escalation and expertise offering support and guidance to team members.
Key Responsibilities
- Take ownership of retailer queries, aiming for first-contact resolution and delivering a personal, seamless service.
- Use sound judgment to resolve first-line complaints, applying the “Limits of Authority” matrix where appropriate.
- Accurately log and escalate unresolved queries in line with FCA regulations.
- Act as a subject matter expert, providing guidance and process expertise to colleagues.
- Support and deputise for the Team Leader as needed.
- Coach and mentor team members to support performance and development.
- Role model VWFS values and FCA’s Treating Customers Fairly (TCF) principles.
- Assist in training and onboarding new advisors.
- Navigate multiple systems to ensure optimal customer outcomes.
- Meet service levels, quality targets, and operational metrics.
- Ensure compliance with all regulatory and internal requirements, including ID&V and financial crime protocols.
- Build strong relationships with retailers, enhancing trust and collaboration.
- Represent the department as a Brand Champion, promoting brand awareness and objectives.
You will have the following skills and experience:
- Strong customer service skills and a friendly, professional manner.
- Logical thinker with a systematic approach to problem-solving.
- Resilient under pressure and able to meet deadlines.
- Flexible availability, including evenings, weekends, and some bank holidays.
- Proficient in Microsoft Office and other PC applications.
- Excellent written and verbal communication skills.
- Experience in a customer service, call centre, or finance environment (desirable).
- Knowledge of VWFS products and customer base (desirable).
- Understanding of the Data Protection Act and Consumer Credit Act (desirable).
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything you need to support you being your 100% self during our recruitment process let us know and we will support you as best we can.
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Senior New Business Advisor employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior New Business Advisor
✨Tip Number 1
Familiarise yourself with VWFS products and services. Understanding the specifics of what they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of VWFS. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated strong customer service skills. The role requires a friendly and professional manner, so having examples ready will showcase your suitability.
✨Tip Number 4
Be ready to talk about your problem-solving approach. As a Senior New Business Advisor, you'll need to navigate complex queries, so demonstrating your logical thinking and resilience under pressure will set you apart.
We think you need these skills to ace Senior New Business Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, problem-solving, and any previous roles in finance or call centres. Use keywords from the job description to demonstrate your fit for the Senior New Business Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong customer service skills and your ability to handle queries effectively. Mention your understanding of VWFS products and your commitment to treating customers fairly, as these are key aspects of the role.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and your excellent communication skills. Provide examples of how you've used these skills in past roles to resolve customer issues or improve processes.
Highlight Flexibility and Resilience: Since the role requires flexible availability, mention your willingness to work evenings and weekends. Also, share instances where you've demonstrated resilience under pressure, as this will show you can meet deadlines and maintain quality service.
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your VWFS Products
Familiarise yourself with Volkswagen Financial Services' products and customer base. Understanding the specifics of what they offer will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Senior New Business Advisor, strong customer service skills are crucial. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, highlighting your ability to deliver a seamless service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving logically and systematically. Think of scenarios where you've had to use sound judgment to resolve issues, especially under pressure, as this is key for the role.
✨Emphasise Team Leadership Experience
Since the role involves coaching and mentoring team members, be prepared to share your experiences in leading teams or supporting colleagues. Highlight any instances where you've acted as a subject matter expert or provided guidance to others.