At a Glance
- Tasks: Provide top-notch customer support via phone and email, ensuring satisfaction and loyalty.
- Company: Join a leading automotive finance company with a commitment to customer service excellence.
- Benefits: Starting salary of £24,950, hybrid working, and comprehensive training.
- Other info: Full-time role with opportunities for career growth in a dynamic environment.
- Why this job: Make a real difference in customer experiences while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24950 - 24950 £ per year.
About The Role
SALARY: Starting from 24,950pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Fixed Term Contract, 35 hours per week
CLOSING DATE: 23/06/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
Start date for this role is 3rd August 2026, training can take up to 8 weeks which will be office based every day Monday-Friday 9-5pm.
Think this is just Customer Services? Think again! Our UK Customer Services function services the needs of over 1m customers a year, providing frontline support for consumers of our Retail Finance and Aftersales products. We're proud to represent many of the leading automotive brands in the world. It's our job to make sure that every interaction is as simple and enjoyable as possible. To bring this to life, our Customer Promise is: We listen. We're open and honest. We focus on you. We take ownership and act.
We are looking for people that can support this promise - if this sounds like you, read on!
We're looking for a Customer Services Advisor to deliver outstanding support across the full lifecycle of our customers' finance agreements from application to contract completion. This customer-focused role plays a key part in building long-term loyalty by resolving a variety of enquiries using multiple systems and processes. Your ability to provide high-quality service will directly impact customer satisfaction and retention.
What you'll be doing:
- Responding to enquiries, mainly by phone and email.
- Entering / handling customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
- Close liaison with all other departments within VWFS.
- Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
- Administration tasks such as validating customer documentation, processing end of contract options and making changes to customer agreement in its life cycle.
- Accurately updating relevant systems with details of customer interactions.
Customer Service Advisor - Milton Keynes in Norton employer: Volkswagen Financial Services
As a Customer Service Advisor at our Milton Keynes office, you will join a dynamic team dedicated to delivering exceptional service to over a million customers annually. We pride ourselves on a supportive work culture that values open communication and employee development, offering hybrid working options and comprehensive training to ensure your success. With competitive salaries and a commitment to fostering long-term career growth, we provide an environment where your contributions truly matter.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Milton Keynes in Norton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volkswagen Financial Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volkswagen Financial Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Milton Keynes in Norton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volkswagen Financial Services:Your cover letter is your chance to shine! Tell us why you want to work at Volkswagen Financial Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volkswagen Financial Services!
How to prepare for a job interview at Volkswagen Financial Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
