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- Tasks: Resolve customer arrears and coach colleagues to enhance their skills.
- Company: Join a leading mobility solutions provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for personal development.
- Other info: Inclusive workplace that values diversity and encourages unique perspectives.
- Why this job: Make a real difference in customer experiences while developing your expertise.
- Qualifications: Experience in collections and strong communication skills are essential.
The predicted salary is between 27422 - 27422 ÂŁ per year.
About The Role
SALARY: Starting from ÂŁ27,422 pa dependent on experience
LOCATION: Brunswick Court, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full time Fixed term, 35 hours p/w
CLOSING DATE: 10/05/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for a Senior Collections and Recoveries Advisor to act as a Subject Matter Expert within the department. Supporting colleagues in becoming experts within their role, whilst spending around 50% of time directly supporting customers themselves. This specialist role will be instrumental in assessing our customer’s individual circumstances in order to resolve overall VWFS arrears levels while ensuring our regulatory and customer commitments are achieved.
What you’ll be doing:
- Take full ownership and use initiative to resolve customer arrears within first contact resolution and deliver a personal service “making VWFS easy to do business with”.
- Provide technical coaching and training for Collections Advisors to enable them to effectively manage and resolve customer arrears.
- Act as Collections role model demonstrating core skills around negotiation, difficult conversations, vulnerable customer management and active listening.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates.
Senior Collections Advisor - Milton Keynes in Northumberland employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Advisor - Milton Keynes in Northumberland
✨Tip Number 1
Network like a pro! Reach out to current employees at VWFS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've resolved customer issues in the past, especially those that required negotiation or handling difficult conversations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Collections Advisor - Milton Keynes in Northumberland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Collections Advisor. Highlight your experience in collections and any coaching or mentoring you've done, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with our mission at VWFS. Keep it personal and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. We want to see your initiative and ability to make things easier for customers, just like we do at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Make sure you understand the role of a Senior Collections Advisor inside out. Familiarise yourself with VWFS's approach to customer service and collections. Be ready to discuss how your experience aligns with their mission of making mobility easy for customers.
✨Showcase Your Coaching Skills
Since this role involves training and supporting colleagues, think of examples where you've successfully coached or mentored others. Prepare to share specific instances where your guidance led to improved performance or customer satisfaction.
✨Demonstrate Empathy and Active Listening
In this position, you'll be dealing with vulnerable customers. Practice how you would handle difficult conversations and show empathy. Think about how you can convey your ability to listen actively and resolve issues effectively during the interview.
✨Prepare Questions That Matter
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about the team dynamics or how success is measured in the collections department.