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- Tasks: Support customers and coach colleagues in resolving arrears effectively.
- Company: Join a leading mobility solutions provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for personal development.
- Other info: Inclusive workplace that values diversity and encourages unique perspectives.
- Why this job: Make a real difference by helping customers while developing your skills.
- Qualifications: Experience in collections and strong communication skills are essential.
The predicted salary is between 27422 - 27422 ÂŁ per year.
About The Role
SALARY: Starting from ÂŁ27,422 pa dependent on experience
LOCATION: Brunswick Court, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full time Fixed term, 35 hours p/w
CLOSING DATE: 10/05/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for a Senior Collections and Recoveries Advisor to act as a Subject Matter Expert within the department. Supporting colleagues in becoming experts within their role, whilst spending around 50% of time directly supporting customers themselves. This specialist role will be instrumental in assessing our customer’s individual circumstances in order to resolve overall VWFS arrears levels while ensuring our regulatory and customer commitments are achieved.
What you’ll be doing:
- Take full ownership and use initiative to resolve customer arrears within first contact resolution and deliver a personal service “making VWFS easy to do business with”.
- Provide technical coaching and training for Collections Advisors to enable them to effectively manage and resolve customer arrears.
- Act as Collections role model demonstrating core skills around negotiation, difficult conversations, vulnerable customer management and active listening.
We want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates.
Senior Collections Advisor - Milton Keynes employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Advisor - Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at VWFS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview by sharing specific examples of how you've resolved customer issues in the past. This will demonstrate your ability to take ownership and deliver that personal service VWFS values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Collections Advisor - Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Collections Advisor role. Highlight any relevant experience in collections, customer service, or coaching, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your understanding of our mission at VWFS and how you can help us achieve it.
Showcase Your Soft Skills: As a Senior Collections Advisor, you'll need strong negotiation and active listening skills. In your application, give examples of how you've successfully managed difficult conversations or supported vulnerable customers in the past. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Make sure you understand the role of a Senior Collections Advisor inside out. Familiarise yourself with VWFS's approach to customer service and collections. Be ready to discuss how your experience aligns with their mission of making mobility easy for customers.
✨Showcase Your Coaching Skills
Since this role involves training and supporting colleagues, think of examples where you've successfully coached or mentored others. Prepare to share specific instances where your guidance led to improved performance or customer satisfaction.
✨Demonstrate Empathy and Active Listening
In this position, you'll be dealing with vulnerable customers. Practice how you would handle difficult conversations and show empathy. Be prepared to discuss techniques you use to ensure customers feel heard and valued.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, challenges faced in collections, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.