At a Glance
- Tasks: Help resolve customer complaints and ensure clear communication.
- Company: Join a leading mobility solutions provider with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, and extensive benefits package.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong attention to detail required.
The predicted salary is between 26186 - 26186 £ per year.
About The Role
SALARY: Starting from 26,186 pa
LOCATION: Milton Keynes, Buckinghamshire
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: 35 hours per week, Monday to Friday, 9:00am to 5:00pm. Fixed Term Contract until 30 September 2027.
CLOSING DATE: 18/11/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
Were looking for a Customer Resolutions Executive to join our team, helping us review and resolve customer objections and complaints and ensuring our customers receive clear, timely and appropriate responses. This customer-focused and fast-paced role will be instrumental in helping us deliver the right outcomes for our customers. Youll review information provided by customers against our internal systems, investigate individual cases and use the evidence available to determine whether the correct decision has been made. Youll also support the resolution of scheme-related and general customer complaints, including preparing final response letters.
What youll be doing:
- Reviewing customer objections and the evidence provided, cross-referencing information across different internal systems.
- Investigating individual cases to understand the wider picture and help determine the appropriate customer outcome.
- Managing scheme-related and general customer complaints and providing clear responses to customers.
- Preparing final response letters following the investigation of customer complaints.
- Managing and prioritising your workload effectively to provide prompt, high-quality responses while meeting regulatory deadlines.
What youll bring:
- Youll be someone who genuinely cares about delivering a positive customer experience and enjoys getting into the detail to understand and resolve an issue.
- Youll be comfortable working across different systems and sources of information, balancing different priorities and keeping the bigger picture in mind.
- Youll also be a team player who enjoys getting involved and contributing to a supportive team environment.
Essential experience & skills:
- Previous customer service experience with a strong customer focus.
- Strong attention to detail and an ability to investigate and cross-reference information accurately.
- An understanding of regulation and previous experience within financial services would be useful, but are not essential.
- Ability to learn quickly and work confidently across different systems.
- Strong organisation and prioritisation skills, with the ability to manage different workloads effectively.
- Ability to balance quality and productivity, providing timely responses and working to required deadlines.
Whats in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. Youll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
About Us
Why join VWFS UK? Youll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Customer Resolutions Executive - Milton Keynes employer: Volkswagen Financial Services
At VWFS UK, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in Milton Keynes, our hybrid working model allows for flexibility while ensuring a collaborative environment, complemented by competitive benefits such as a discretionary bonus, generous pension contributions, and access to professional development resources. Join us to make a meaningful impact in the mobility sector while enjoying a rewarding career with ample opportunities for personal and professional advancement.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Executive - Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volkswagen Financial Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volkswagen Financial Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolutions Executive - Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volkswagen Financial Services:Your cover letter is your chance to shine! Tell us why you want to work at Volkswagen Financial Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volkswagen Financial Services!
How to prepare for a job interview at Volkswagen Financial Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
