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- Tasks: Support customers and coach colleagues in resolving arrears effectively.
- Company: Join a leading mobility solutions provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for personal development.
- Other info: Inclusive workplace that values diversity and offers career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in collections and strong communication skills are essential.
The predicted salary is between 27422 - 27422 ÂŁ per year.
About The Role
SALARY: Starting from ÂŁ27,422 pa dependent on experience
LOCATION: Brunswick Court, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full time Fixed term, 35 hours p/w
CLOSING DATE: 10/05/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for a Senior Collections and Recoveries Advisor to act as a Subject Matter Expert within the department. Supporting colleagues in becoming experts within their role, whilst spending around 50% of time directly supporting customers themselves. This specialist role will be instrumental in assessing our customer’s individual circumstances in order to resolve overall VWFS arrears levels while ensuring our regulatory and customer commitments are achieved.
What you’ll be doing:
- Take full ownership and use initiative to resolve customer arrears within first contact resolution and deliver a personal service “making VWFS easy to do business with”.
- Provide technical coaching and training for Collections Advisors to enable them to effectively manage and resolve customer arrears.
- Act as Collections role model demonstrating core skills around negotiation, difficult conversations, vulnerable customer management and active listening.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates.
Senior Collections Advisor - Milton Keynes in Isle of Wight employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Advisor - Milton Keynes in Isle of Wight
✨Tip Number 1
Network like a pro! Reach out to current employees at VWFS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview by sharing specific examples of how you've resolved customer issues in the past. This will demonstrate your ability to take ownership and deliver that personal service VWFS values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Collections Advisor - Milton Keynes in Isle of Wight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Collections Advisor. Highlight your experience in collections and any coaching or mentoring you've done, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with our mission at VWFS. Keep it personal and engaging!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. We want to see your initiative and ability to make things easier for customers, just like we do at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Make sure you understand the role of a Senior Collections Advisor inside out. Familiarise yourself with VWFS's approach to customer service and collections. Be ready to discuss how your experience aligns with their mission of making mobility easy for customers.
✨Showcase Your Coaching Skills
Since this role involves training and supporting colleagues, think of examples where you've successfully coached or mentored others. Prepare to share specific instances that highlight your ability to develop others and improve team performance.
✨Demonstrate Empathy
This position requires managing vulnerable customers, so be prepared to discuss how you handle difficult conversations. Share examples that showcase your active listening skills and your ability to resolve issues while maintaining a personal touch.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, hybrid working policies, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.