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For Companies At a Glance
- Tasks: Lead Direct Banking Operations, ensuring top-notch service and operational excellence.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus potential, and extensive benefits from day one.
- Why this job: Make a real impact in banking operations while driving customer satisfaction and efficiency.
- Qualifications: Proven experience in managing outsourced relationships and operational functions.
- Other info: Embrace a culture of development with access to learning and mentoring opportunities.
The predicted salary is between 102000 - 114000 £ per year.
About The Role
SALARY: From £102k pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office and flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Permanent – 35 hours per week
We are seeking an experienced and strategic leader to join our team as Head of Direct Banking Operations & Outsourcing. This is a pivotal role responsible for overseeing the end-to-end operations of our Direct Banking division, ensuring exceptional service delivery, operational efficiency and compliance across all outsourced partnerships and intra-group service arrangements, while meeting our obligations under Consumer Duty. You will lead a high-performing team, manage critical third-party relationships and drive operational excellence to support our customers and business objectives. This role requires a strong blend of leadership, operational expertise and supplier management skills, with a focus on continuous improvement, innovation and a clear accountability for operational resilience. This role holds Senior Manager Function (SMF24) responsibility under the SM&CR (Senior Manager & Certification Regime) and therefore obtaining and maintaining regulatory approval is a mandatory requirement.
What you’ll be doing:
- Lead and manage the Direct Banking Operations function, ensuring the delivery of high-quality, efficient and customer-focused services.
- Oversee outsourced operations, taking full responsibility for managing third-party providers and intra-group service delivery.
- Drive operational excellence through continuous improvement initiatives, identifying opportunities to streamline processes, enhance productivity and leverage automation and technology solutions.
- Ensure compliance with regulatory requirements and internal governance standards across all operational activities.
- Manage operational risk effectively, implementing comprehensive risk management frameworks and monitoring mechanisms.
- Build and maintain strong relationships with key stakeholders, including outsourced partners, internal teams and senior leadership.
- Develop and implement strategies to enhance customer experience and operational efficiency.
- Provide leadership and direction to the operations team, creating an environment that promotes accountability, engagement and high performance.
Essential experience & skills:
- Extensive experience in managing third-party and outsourced relationships.
- Experience of managing and developing savings operational functions.
- Deep familiarity with the regulatory regime applicable to UK savings operations.
- Customer-centric mindset, with demonstrable knowledge and consideration of customer outcomes in all operational decisions.
- Exceptional relationship-building skills.
- Understanding of and experience managing first-line risk functions.
- Ability to manage data governance effectively.
- Proven track record in delivering change.
- Experience of successfully leading a team.
What’s in it for you?
- Bonus: Discretionary 25% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%).
- Car schemes: Choice of Employee Car Ownership (ECO) scheme or Company Car scheme for Battery Electric Vehicles (BEVs).
- Other benefits: Income protection, life assurance, retail discount vouchers, access to Care Concierge, private medical insurance, and more.
About Us
Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates.
The Head of Direct Banking Operations & Outsourcing role is a ‘Certified’ /Senior Manager role under the Senior Manager and Certification Regime (SMCR) and the role holder is required to comply with the FCA’s Conduct Rules.
Head of Direct Banking Operations & Outsourcing - Milton Keynes employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Direct Banking Operations & Outsourcing - Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking and outsourcing sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in direct banking operations. Tailor your responses to show you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your leadership style and operational expertise clearly. This will help you feel more confident when it’s time to shine in front of the hiring panel.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head of Direct Banking Operations & Outsourcing - Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Direct Banking Operations & Outsourcing role. Highlight your experience in managing third-party relationships and operational excellence, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you've led teams and driven performance in your previous roles. Share specific examples of how you've developed talent and fostered a culture of accountability and continuous improvement.
Demonstrate Regulatory Knowledge: Since this role involves compliance with regulatory requirements, be sure to mention your familiarity with PRA and FCA regulations. Show us how you've implemented effective oversight frameworks in past positions.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Make sure you thoroughly understand the Direct Banking Operations landscape, especially around outsourcing and compliance. Brush up on the regulatory frameworks like PRA and FCA, and be ready to discuss how you've navigated these in your past roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams. Think about times when you’ve driven operational excellence or led transformation projects, and be ready to share those stories.
✨Build Relationships
Since this role involves managing third-party relationships, come prepared with strategies on how you’ve built and maintained strong partnerships in the past. Discuss your approach to collaboration and how you ensure alignment with strategic objectives.
✨Focus on Customer Outcomes
Demonstrate your customer-centric mindset by sharing specific examples of how you've improved customer experience in previous roles. Be ready to discuss initiatives you've championed that led to positive outcomes for customers.
