Senior Commercial Leader - Milton Keynes in Hartlepool

About The Role

LOCATION: Milton Keynes with occasional travel

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

CONTRACT TYPE: Permanent opportunity

CLOSING DATE: 22/5/26. We reserve the right to close the advert earlier if we receive a high volume of applications.

We're looking for a highly experienced and inspirational commercial leader with a significant sales-based background within a Captive Automotive Financial Services organisation and/or OEM. You'll report into our CEO and will drive our business forward through our teams in Sales, Sales Compliance and Development and, through strong, productive relationships across Volkswagen Group, our dealer network and brands.

In this pivotal and influential position you will use your extensive commercial leadership skills to develop and deliver the Retail Sales strategy to maximise distribution channels, while creating opportunities and optimising new routes to market. You will role model our Guiding Principles, build a culture of psychological safety and inclusion and provide ethical leadership to deliver great customer outcomes.

What you'll bring:

• You’ll be a forward-thinking, strategic and motivational leader who delivers results through people, cross-functional teams, and 3rd parties to support the delivery of volume, breadth, and profit objectives.
• You’ll have a progressive and developmental mindset with demonstrable experience of developing strategic commercial initiatives.
• You have extensive experience in customer-facing environments with specific skills implementing and managing risk strategies, strong financial management, leading cross-functional teams and functional management.
• Through your experience of developing and managing customer-facing processes, you have ensured fair treatment, transparency, value to customers and all other guidance from regulators has been accomplished.
• More generally, you’ll have experience within regulated environments - ideally by the FCA along with a deep understanding of the UK business governance and regulatory regime and requirements implementation compliance monitoring and management specifically, in organisations of a comparable size and scale.
• You have successfully driven change and you're comfortable in dynamic, changing environments in a leading role.
• You have well-developed emotional intelligence, influencing and communication skills which you can use to share information, listen, and create two-way dialogue that builds openness and commitment and involve others to maximise contribution overall.
• With great skills of analysis, you can interpret issues objectively to make sound decisions for the business that uphold our customer needs and good customer outcomes as a priority.
• You are highly proactive, flexible, pragmatic, and able to react appropriately and effectively to changing circumstances and demands.
• You’ll effortlessly fit into the Commercial leadership structure with the potential for growth within FS or the OEM.
• You’re collaborative and ambitious and work in the interest of customers and stakeholders, even when your own objectives are challenged.
• You set and role model standards of behaviour, culture and performance and ensure those standards are embedded across the organisation.

What you'll be doing:

• You’ll report to the Chief Executive Officer for VWFS UK Ltd and lead the Retail Sales department and the teams responsible for Finance Sales, Sales Compliance, Sales Development and Dealer Network Oversight.
• You’ll be responsible for developing sales strategies, policies, and procedures for the UK VWFS Group companies.
• Develop and maintain strong productive relationships across senior management, departments, brands and key stakeholders.