At a Glance
- Tasks: Support customers with vehicle deliveries via phone and email, ensuring smooth operations.
- Company: Join a leading mobility solutions provider focused on customer experience.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Inclusive workplace encouraging diverse applicants.
- Why this job: Be the friendly voice that makes a difference in customer journeys.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 24950 - 24950 £ per year.
About The Role
SALARY: Starting from 24,950 pa
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Fixed term contract (6 months), 35 hours per week
CLOSING DATE: 7/6/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We are looking for a confident, customer-focused Fleet Customer Service advisor to join our team supporting customers and dealerships with vehicle deliveries. You’ll be the friendly voice and problem solver who keeps everything running smoothly, ensuring every customer receives a fast, accurate and professional service.
What you’ll be doing:
- Support our customers by phone and email ensuring excellent customer service
- Updating records and managing customer details so everything runs smoothly
- Coordinating vehicle orders and keeping everyone in the loop from start to finish
- Connecting customers and dealerships to make sure deliveries are timely
- Handling admin tasks and emails efficiently
- Taking ownership of each query to deliver excellent service and ensure every customer feels understood
What you’ll bring:
You’ll have a passion for delivering great customer experiences, a focus on accuracy and detail, and a mindset geared toward proactive, efficient problem-solving.
Essential experience we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates.
Fleet Customer Service Executive - Milton Keynes in Hartlepool employer: Volkswagen Financial Services
At VWFS, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values customer service excellence. Our Milton Keynes location provides a hybrid working model, allowing for flexibility while ensuring our team remains connected and engaged. With opportunities for professional growth and development, we empower our employees to thrive in their roles, making a meaningful impact in the mobility sector.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Customer Service Executive - Milton Keynes in Hartlepool
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, mention what excites you about working with us.
✨Tip Number 2
Practice your phone skills! Since you'll be speaking to customers a lot, try role-playing with a friend. This will help you sound confident and friendly when you get that call from us.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you've turned a tricky situation into a positive outcome. We love hearing how you handle challenges!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Remember, we want to see your passion for delivering great customer experiences!
We think you need these skills to ace Fleet Customer Service Executive - Milton Keynes in Hartlepool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Fleet Customer Service Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since you'll be the friendly voice for our customers, it's crucial to demonstrate your excellent telephone manner and written communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fleet Customer Service Executive. Familiarise yourself with the company’s services and how they support customers and dealerships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner and written communication. You might want to prepare examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to connect with customers effectively.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific situations where you’ve had to resolve issues quickly and efficiently. Highlight your proactive approach and how you took ownership of those situations to ensure customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics or the company culture. This shows your interest in the role and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
