At a Glance
- Tasks: Help customers navigate financial challenges while achieving fair outcomes.
- Company: Join Volkswagen Financial Services, a leader in customer-focused solutions.
- Benefits: Enjoy competitive salary, bonuses, and a range of employee benefits.
- Other info: Access to professional development and mentoring opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service, especially with vulnerable clients, is essential.
The predicted salary is between 26186 - 26186 £ per year.
About The Role
SALARY: Starting from 26,186 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Multiple part time & full time fixed term contract positions available
CLOSING DATE: 08/06/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
Volkswagen Financial Services UK Ltd is dedicated to putting our customers first. Our Collections department is committed to achieving the best outcomes for our customers, offering tailored solutions to those facing financial difficulties based on their individual needs.
Start date for this role is mid July 2026, training can take up to 8 weeks which will be office based every day Monday-Friday 9-5pm.
We’re looking for a Collections & Recoveries Advisor to deliver fair, customer-focused outcomes while supporting our commercial goals. This fast-paced role is key to representing VWFS UK to our retail customers - making balanced decisions, supporting vulnerable individuals, and ensuring every interaction reflects our values.
If you have worked in a contact centre, handling complaints or dealing with vulnerable customers, this could be the role for you! We offer full training and excellent career opportunities for those that are looking to develop.
What you’ll be doing:
- Working to agreed service levels, quality targets and operational metrics.
- Utilise your initiative to resolve customer issues, ideally within the first contact.
- Working in accordance with Financial Conduct Authority (FCA) guidelines at all times.
- Using personal judgement to negotiate with third parties including debt management and recoveries firms.
- Updating multiple systems and programmes.
- Assess each customer's needs individually, ensuring every interaction results in a positive customer outcome.
Essential experience & skills:
- Experience in complex customer service, ideally within collections or complaints teams.
- Proven ability to meet service levels and quality measures.
- Strong teamwork skills while maintaining individual ownership.
- Excellent written and verbal communication skills.
- Proficiency with multiple systems including MS Office, CRM, and telephony systems.
- A genuine desire to help and support people.
- Ability to manage, influence, and adapt during complex conversations.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.
- OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Collections & Recoveries Advisor - Milton Keynes in Great Paxton employer: Volkswagen Financial Services
Volkswagen Financial Services UK Ltd is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With competitive benefits including a discretionary bonus, generous pension contributions, and access to private medical insurance, employees in Milton Keynes can thrive both personally and professionally. The company fosters a collaborative environment where team members are encouraged to grow their skills through training and mentoring, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections & Recoveries Advisor - Milton Keynes in Great Paxton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Volkswagen Financial Services. Understand their mission and values, especially how they aim to support customers facing financial difficulties. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and collections. Prepare examples from your past experiences where you've successfully handled complex situations or supported vulnerable customers. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your soft skills! In this role, communication and empathy are key. During your interview, make sure to highlight your ability to connect with people and resolve issues effectively. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Collections & Recoveries Advisor - Milton Keynes in Great Paxton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections & Recoveries Advisor role. Highlight your experience in customer service, especially if you've dealt with vulnerable customers or worked in collections before. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively. Remember, we’re looking for someone who can represent VWFS UK well!
Highlight Relevant Experience:If you've got experience in a contact centre or handling complaints, make it front and centre in your application. We love candidates who can show they’ve met service levels and quality measures in previous roles. Let us know how you’ve made a positive impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections & Recoveries Advisor. Familiarise yourself with Volkswagen Financial Services' mission and values, especially their commitment to customer care. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Highlight any previous experience in customer service, particularly in collections or handling complaints. Be ready to share specific examples of how you've successfully resolved complex customer issues, as this will demonstrate your ability to meet their service levels and quality measures.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and allows you to provide more relevant answers. If you're unsure about something, don’t hesitate to ask for clarification—this reflects your desire to understand and support customers effectively.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training processes, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
