At a Glance
- Tasks: Assist dealers with queries and process applications efficiently.
- Company: Join a leading mobility solutions provider with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus potential, and comprehensive benefits package.
- Other info: Access to professional development and mentoring opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 24950 - 24950 £ per year.
About The Role
SALARY: 24,950
LOCATION: Delaware Drive, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Permanent, 35 hours a week
CLOSING DATE: 02/06/26. We reserve the right to close the advert earlier if we receive a high volume of applications.
We are looking for a New Business Advisor to process and verify details on documents from our dealers and retailers. This high-paced role will be instrumental in ensuring that dealer applications and queries, either over the phone or through correspondence, are dealt with quickly and efficiently.
What you'll be doing:
- Responding to dealer enquiries, mainly by phone.
- Entering/handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
- Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
- Close liaison with other business areas including Customer Services.
- Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
What you'll bring:
- You'll be an excellent communicator.
- You'll have a customer service delivery mindset.
- Full PC literacy essential.
- Excellent written and spoken communication capabilities.
- Previous customer service centre, call centre or finance company experience is desirable.
- An understanding of the Data Protection Act and Consumer Credit Act is desirable.
- Strong customer service focus essential and a customer-friendly manner at all times.
- Able to demonstrate systematic thought processes.
- Able to cope with pressure and meet deadlines, and to work a flexible working pattern.
What's in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
About Us
Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us; we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route; therefore, we are unable to accept candidates requiring sponsorship for this role.
New Business Advisor - Milton Keynes in Gayhurst employer: Volkswagen Financial Services
At VWFS UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters professional growth and development. With a strong focus on employee well-being, our comprehensive benefits package includes a generous pension scheme, private medical insurance, and access to continuous learning opportunities through LinkedIn Learning. Our inclusive culture encourages diversity and collaboration, making it a rewarding place for individuals looking to make a meaningful impact in the mobility sector.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business Advisor - Milton Keynes in Gayhurst
✨Tip Number 1
Get to know the company inside out! Research VWFS UK and their mission to be 'The Key to Mobility'. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to dealer enquiries mainly by phone, it’s crucial to sound confident and clear. Try mock calls with friends or family to get comfortable.
✨Tip Number 3
Be ready to demonstrate your customer service mindset. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you have the right attitude for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace New Business Advisor - Milton Keynes in Gayhurst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the New Business Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your excellent written and spoken communication abilities in your application. Use clear and concise language to demonstrate your skills right from the start.
Highlight Relevant Experience:If you've worked in a customer service centre or have experience with finance companies, make it known! Share specific examples of how you've handled customer queries or processed data efficiently, as this will resonate with us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Familiarise yourself with the role of a New Business Advisor and the specific tasks involved, like processing dealer applications and handling customer queries. Brush up on FCA regulations and the Data Protection Act to show you’re well-prepared and knowledgeable.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to customer service and communication skills, as these are crucial for the role. The more you practice, the more confident you'll feel during the actual interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, be ready to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Be Ready for Pressure
This role requires the ability to cope with pressure and meet deadlines. Prepare to discuss how you've managed stressful situations in the past, highlighting your systematic thought processes and flexibility in adapting to changing demands.
