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- Tasks: Investigate and resolve commission-related complaints while managing stakeholder relationships.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus, pension contributions, and flexible working options.
- Why this job: Make a real impact by supporting compliance and enhancing customer experiences.
- Qualifications: Experience in automotive finance and strong problem-solving skills required.
- Other info: Access to professional development and a supportive, inclusive work environment.
The predicted salary is between 28708 - 28708 £ per year.
About The Role
SALARY: Starting from £28,708.80 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 31/12/2026, 35 hours per week
CLOSING DATE: 06/04/2026
We’re looking for a Motor Commissions Insight Executive to provide accurate data, analysis, and insight to support VWFS UK’s responses to Financial Ombudsman Service (FOS) queries and legal matters. The purpose of this role is to ensure the business can meet regulatory and litigation obligations by delivering clear, reliable, and timely information relating to our motor commission models. This specialist, analytical role will be instrumental in delivering high-quality insight that strengthens our compliance position and supports effective stakeholder engagement. The Insight Executive will handle inbound FOS and legal queries, manage stakeholder relationships, and drive continuous improvements to reporting processes to ensure outputs remain robust and fit for purpose.
What you’ll be doing:
- Investigating and resolving commission-related complaints raised by customers.
- Working with Claims Management Companies (CMCs) and external legal partners to progress cases and share required information.
- Speaking directly with customers and CMCs to validate claims and answer questions.
- Managing and updating the FOS tracker and preparing case information for internal teams.
- Pulling together evidence and documentation for Financial Ombudsman Service (FOS) cases, including details on commission payments.
- Responding to FOS queries and providing clear explanations of our calculations and processes.
- Supporting the handling of FOS adjudications, working with legal teams and following through on required actions or outcomes.
- Keeping accurate records of cases received and maintaining key documents, including point-of-sale materials.
- Building strong working relationships across the business to improve data quality and consistency.
- Continually improving reports, processes, and documentation to support future needs.
Essential experience & skills:
- Experience in automotive finance and/or the wider banking or financial services sector.
- Strong problem-solving skills with experience in customer resolution environments.
- Ability to explain technical information clearly to senior and non-technical stakeholders.
- Proven ability to manage multiple pieces of work at the same time.
- Analytical mindset with a methodical approach and strong attention to detail.
- Advanced Microsoft Office skills, especially Excel; experience with tools such as Business Objects, SQL or Tableau is an advantage.
- Excellent interpersonal and influencing skills.
- Ability to work at pace, remain calm under pressure, and meet strict deadlines.
- Strong time-management skills with the ability to prioritise effectively.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
About Us
Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Motor Commission Insight Executive - Milton Keynes in Forest Hill employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Commission Insight Executive - Milton Keynes in Forest Hill
✨Tip Number 1
Network like a pro! Reach out to people in the automotive finance sector, especially those who work at VWFS UK. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of motor commission models and FOS processes. We want you to be able to explain complex info clearly, so practice makes perfect!
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've tackled problems in the past, especially in customer resolution environments. We love seeing how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the VWFS family!
We think you need these skills to ace Motor Commission Insight Executive - Milton Keynes in Forest Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Commission Insight Executive role. Highlight your experience in automotive finance and any analytical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past, especially in customer resolution environments.
Show Off Your Analytical Skills: Since this role is all about data and insights, make sure to showcase your analytical mindset. Mention any tools you’ve used like Excel, SQL, or Tableau, and how they helped you in previous roles. We love a methodical approach!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at VWFS UK!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Numbers
As a Motor Commission Insight Executive, you'll be dealing with data and analysis. Brush up on your knowledge of commission models and financial metrics relevant to the automotive finance sector. Be prepared to discuss how you’ve used data to solve problems in past roles.
✨Showcase Your Problem-Solving Skills
This role requires strong problem-solving abilities, especially in customer resolution environments. Think of specific examples where you've successfully resolved complex issues, particularly those involving stakeholders or legal queries, and be ready to share them during the interview.
✨Communicate Clearly
You’ll need to explain technical information to both senior and non-technical stakeholders. Practice articulating complex concepts in simple terms. Consider preparing a brief explanation of a past project where you had to communicate intricate details to a diverse audience.
✨Demonstrate Your Analytical Mindset
With an analytical mindset being crucial for this role, come prepared with examples that showcase your attention to detail and methodical approach. Discuss any experience you have with tools like Excel, SQL, or Tableau, and how you’ve used them to improve reporting processes.