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- Tasks: Support corporate customers and manage rental processes in a fast-paced environment.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus, pension contributions, and extensive benefits.
- Why this job: Make a real impact in customer service and fleet management while developing your career.
- Qualifications: Customer service experience and strong problem-solving skills are essential.
- Other info: Access to professional development and a supportive, inclusive workplace.
The predicted salary is between 26186 - 26186 £ per year.
About The Role
SALARY: Starting from £26,186 pa dependent on experience
LOCATION: Delaware Drive, Milton Keynes MK15 8HG
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: This is a Full time permanent role working 35 hours p/w
CLOSING DATE: 16/04/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for a Fleet and Customer Operations Executive to be the main point of contact for our Rent-a-Car corporate customers & locations and to provide on-going support to all key stakeholders throughout our car rental lifecycle. This high paced role will be instrumental in delivering support to our Managers, corporate customers and rental locations in relation to rental portal, fleet management, insurance and invoicing. You will develop and utilise customer processes and build relationships with stakeholders and customers, ensuring a smooth set up, rental booking, transaction and in-life vehicle rental experience.
What you’ll be doing:
- Act as key point of contact for all Corporate customers, Rental Locations and key stakeholders providing support through all key processes and providing resolutions.
- Provide support on a daily basis and be the main point of contact for the Internal Sales Managers, National Rental Sales Managers, Rental Operations Analyst, Assistant Fleet Manager and Technical Fleet Manager, dealing with all operational queries.
- Liaise with 3rd party suppliers and internal stakeholders to maintain SLAs, managing and reducing downtime.
- Monitor, analyse and report on utilisation, credit limitations, growth and opportunities allowing effective vehicle optimisation.
- Generate and analyse the following reports regularly to deadlines.
What you’ll bring:
You’ll be a customer service professional with a can do attitude who is able to work well as part of a team. You’ll have a delivery mindset with a focus on problem solving and providing an excellent experience for customers and stakeholders.
Essential experience & skills:
- Customer service or administrative experience within the automotive industry (desirable).
- Experience of managing numerous stakeholders.
- Experience of managing CRM systems and all customer facing processes such as invoicing, credit approvals, customer resolutions and complaints etc.
- Experience of working to service levels and quality measures.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Fleet and Customer Operations Executive - Delaware Drive, Milton Keynes MK15 8HG employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet and Customer Operations Executive - Delaware Drive, Milton Keynes MK15 8HG
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their mission and values, and think about how your skills align with what they’re looking for. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Fleet and Customer Operations Executive - Delaware Drive, Milton Keynes MK15 8HG
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Fleet and Customer Operations Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a can-do attitude, so let us know how you've provided excellent customer experiences and resolved issues effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your experience and skills!
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures we receive all your details correctly and helps us keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fleet and Customer Operations Executive. Familiarise yourself with the key responsibilities, such as managing customer queries and liaising with stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved issues or improved customer satisfaction. This will demonstrate your 'can do' attitude and problem-solving skills.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've managed multiple stakeholders in previous roles. Prepare examples that highlight your ability to communicate effectively and build relationships. This will show that you can handle the demands of the job and work well within a team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's approach to customer service or how they measure success in this role. This not only shows your interest but also gives you a chance to assess if the company aligns with your values.