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- Tasks: Resolve customer arrears and coach colleagues to enhance their skills.
- Company: Join a leading mobility solutions provider with a focus on innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for personal development.
- Other info: Inclusive workplace that values diversity and encourages unique perspectives.
- Why this job: Make a real difference in customer experiences while developing your expertise.
- Qualifications: Experience in collections and strong communication skills are essential.
The predicted salary is between 27422 - 27422 ÂŁ per year.
About The Role
SALARY: Starting from ÂŁ27,422 pa dependent on experience
LOCATION: Brunswick Court, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full time Fixed term, 35 hours p/w
CLOSING DATE: 10/05/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for a Senior Collections and Recoveries Advisor to act as a Subject Matter Expert within the department. Supporting colleagues in becoming experts within their role, whilst spending around 50% of time directly supporting customers themselves. This specialist role will be instrumental in assessing our customer’s individual circumstances in order to resolve overall VWFS arrears levels while ensuring our regulatory and customer commitments are achieved.
What you’ll be doing:
- Take full ownership and use initiative to resolve customer arrears within first contact resolution and deliver a personal service “making VWFS easy to do business with”.
- Provide technical coaching and training for Collections Advisors to enable them to effectively manage and resolve customer arrears.
- Act as Collections role model demonstrating core skills around negotiation, difficult conversations, vulnerable customer management and active listening.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates.
Senior Collections Advisor - Milton Keynes in Essex employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Advisor - Milton Keynes in Essex
✨Tip Number 1
Network like a pro! Reach out to current employees at VWFS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common questions related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've resolved customer issues in the past, especially those that required negotiation or handling difficult conversations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Senior Collections Advisor - Milton Keynes in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Collections Advisor role. Highlight any relevant experience in collections, customer service, or coaching, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at VWFS. Don’t forget to mention your approach to resolving customer arrears and supporting colleagues.
Showcase Your Soft Skills: In a role like this, soft skills are just as important as technical know-how. Make sure to highlight your negotiation skills, ability to handle difficult conversations, and your knack for active listening. We want to see how you connect with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Make sure you understand the role of a Senior Collections Advisor inside out. Familiarise yourself with VWFS's approach to customer service and collections. Brush up on your knowledge of regulatory requirements and how they impact customer interactions.
✨Showcase Your Coaching Skills
Since this role involves training and supporting colleagues, be ready to discuss your experience in coaching or mentoring others. Prepare examples of how you've helped team members improve their skills, especially in negotiation and handling difficult conversations.
✨Demonstrate Empathy
This position requires managing vulnerable customers, so it's crucial to show that you can handle sensitive situations with care. Think of specific instances where you've successfully navigated tough conversations and resolved issues while maintaining a personal touch.
✨Ask Insightful Questions
Prepare thoughtful questions about the team's dynamics and the challenges they face. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your proactive approach!