At a Glance
- Tasks: Support colleagues and enhance service levels for retail partners in a dynamic environment.
- Company: Join a leading company in Milton Keynes with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Flexible working hours with excellent career development opportunities.
- Why this job: Make a real impact by delivering exceptional service and supporting new team members.
- Qualifications: Strong customer service skills and experience in coaching or mentoring.
The predicted salary is between 26186 - 26186 £ per year.
About The Role
SALARY: Starting from 26,186 per annum
LOCATION: Delaware Drive, Tongwell, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week
CLOSING DATE: 28/08/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We are looking for a New Business Senior Advisor to be responsible for supporting colleagues with operational delivery requirements and service levels. You will also support in complex process resolution from proposal documents submitted by VWG Dealers/Retailers. This role will be instrumental in delivering high service levels to our retail partners, through the successful processing of over 500,000 contracts per annum.
What you’ll be doing:
- Provide support and guidance with the training and induction of new advisors including supporting the delivery of training and initial embedding of skills for these new starters.
- Be proficient in multiple systems in order to achieve right customer outcomes.
- Working to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of New Business provision and Customer experience.
- Understand and adhere to all regulatory and compliance-based requirements.
- Add value on every interaction and ensure that retailers are armed with the right level of appropriate information to support the creation of a strong and trusted relationship between VWFS and the Customer.
- Coach and develop team members by providing regular feedback, identifying development opportunities, supporting skill enhancement, and fostering a culture of continuous learning and high performance.
- Take full ownership and use initiative to resolve Retailer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with.
What you’ll bring:
You’ll have fantastic attention to detail with some experience in coaching/mentoring.
Essential experience & skills:
- Strong customer service focus
- Ability to cope under pressure
- Ability to be flexible with working hours as this role does require some evenings, weekends
New Business Senior Advisor - Milton Keynes in Dorking employer: Volkswagen Financial Services
As a New Business Senior Advisor at our Milton Keynes location, you will join a dynamic team that prioritises employee growth and development through comprehensive training and mentoring opportunities. Our hybrid working model promotes flexibility while maintaining a strong office culture, ensuring you can thrive both personally and professionally. With a commitment to high service levels and a supportive work environment, we empower our employees to make meaningful contributions and build lasting relationships with our retail partners.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business Senior Advisor - Milton Keynes in Dorking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Volkswagen Financial Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Volkswagen Financial Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Business Senior Advisor - Milton Keynes in Dorking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Volkswagen Financial Services:Your cover letter is your chance to shine! Tell us why you want to work at Volkswagen Financial Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Volkswagen Financial Services!
How to prepare for a job interview at Volkswagen Financial Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
