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For Companies At a Glance
- Tasks: Engage with customers through calls, building relationships and promoting finance products.
- Company: Join Volkswagen Financial Services, a leader in the automotive finance sector.
- Benefits: Enjoy hybrid work, competitive salary, company car options, 27 days holiday, and a pension scheme.
- Why this job: Be part of a dynamic team focused on customer success and sales growth in a supportive environment.
- Qualifications: Sales experience preferred; strong communication and customer service skills are essential.
- Other info: We celebrate diversity and encourage everyone to apply, ensuring an inclusive workplace.
The predicted salary is between 34080 - 34080 £ per year.
Digital Sales Executive
Full Time Fixed Term Contract until 30th October 2026
Milton Keynes (hybrid)
Salary starting from £34,080 – option of two Company Car Schemes, Loan Car Scheme, 27 Days Holiday plus Bank Holidays, Pension scheme and more!
Closing Date: 1st August 2025
About the role
The Renewals & DRIVE Team are dedicated to providing proactive support, guidance and effective Account management to Contract Hire customers.
The Digital Sales Executive is a sales role dedicated to securing business from existing and prospective Contract Hire customers in both private and corporate sectors (selling both regulated and unregulated finance) by making pro-active outbound calls with the aim of building effective customer relationships, increasing sales, promoting VWFS and upselling our Maintenance Products.
Responsibilities
The role holder will require a thorough understanding of Business User and Customers’ needs in order to present appropriate solutions as part of a broader cross-sell and up sell conversation.
In order to be successful, the role holder will require Contract Hire product knowledge and excellent customer service skills, along with the ability to build rapport, provide information, sell and promote products over the telephone.
With the majority of time spent on telephony work and admin activity, the role holder will require the tenacity and drive to make high volume calls and achieve various sales and renewal targets. They will also be expected to complete the below tasks:
- Use a blended approach of telephony-based sales strategies and techniques, and digital communication to achieve sales
- At all times, act in accordance with Treating Customers Fairly (TCF) principles, ensuring good customer outcomes for our customers as per FCA requirements
- Follow up on digital leads in line with our Service Level Agreements (SLA’s) with the aim to convert sales to the agreed targets
- Maintain a thorough understanding of Business User and Customers’ needs by using insight from the customer contract and product knowledge in order to present appropriate solutions as part of a broader up sell conversation
- Action contract changes and keep data integrity at a high standard
- Place orders with our Retailer network in order to ensure replacement vehicles are ordered and delivered in accordance to the customer expectation
- Identify Master Lease Agreement and fleet service opportunities and ensure these are handed to the Fleet Indirect Sales Team
- Respond to leads from Client Services Advisors or other areas of the business
- Understand and adhere to all regulatory requirements; internal and external FCA compliance-based requirements including, but not limited to Identification and Verification (ID&V) processes, financial crime and data protection
Skills and Experience
- A sound knowledge of Finance products and services
- Confident and professional telephone manner.
- Accurate data capture with good attention to detail.
- Excellent time management with a tenacious, resilient, self-motivated attitude.
- Strong customer services focus; passionate about customer outcomes.
- A proactive and flexible approach with the ability to react appropriately to changing circumstances and demands.
- Ability to demonstrate positive behaviours and act as a role model for others.
- Previous sales experience preferred
- Full PC Literacy essential, including Microsoft office
- Ability to identify and communicate/negotiate with various external company decision makers; including Directors and Fleet Managers.
- Recognise buying signals and influence buying opportunities; negotiate and close a deal using sales acumen to sell products and services
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can
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Digital Sales Executive employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Executive
✨Tip Number 1
Familiarise yourself with the specific finance products and services offered by Volkswagen Financial Services. Understanding these will help you engage more effectively with potential customers and demonstrate your expertise during conversations.
✨Tip Number 2
Practice your telephone sales techniques. Since this role involves a lot of telephony work, honing your ability to build rapport quickly over the phone will be crucial in securing sales and maintaining customer relationships.
✨Tip Number 3
Develop your negotiation skills. Being able to identify buying signals and influence decision-makers is key in this role, so consider role-playing scenarios or seeking feedback from peers to improve your approach.
✨Tip Number 4
Stay updated on regulatory requirements and compliance standards relevant to the finance industry. This knowledge will not only help you adhere to guidelines but also build trust with customers who value transparency and integrity.
We think you need these skills to ace Digital Sales Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Sales Executive position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your sales experience, customer service skills, and any relevant knowledge of finance products. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that demonstrate your ability to meet the job's requirements, such as making high-volume calls or achieving sales targets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a sales role.
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Products Inside Out
Make sure you have a solid understanding of the finance products and services offered by the company. This will help you answer questions confidently and demonstrate your ability to sell and promote these products effectively.
✨Showcase Your Sales Skills
Prepare examples from your previous sales experience that highlight your ability to close deals and build customer relationships. Be ready to discuss how you've successfully upsold or cross-sold products in the past.
✨Demonstrate Customer Focus
Emphasise your commitment to customer service during the interview. Share instances where you've gone above and beyond to ensure customer satisfaction, as this aligns with the company's values of treating customers fairly.
✨Practice Your Telephone Etiquette
Since the role involves a lot of telephony work, practice speaking clearly and professionally over the phone. You might even want to do mock calls with a friend to get comfortable with the sales pitch and handling objections.