At a Glance
- Tasks: Design and execute testing strategies to ensure positive customer outcomes.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive salary, hybrid working, and extensive professional development opportunities.
- Other info: Inclusive workplace with a focus on diversity and personal growth.
- Why this job: Make a real impact on customer experiences while developing your analytical skills.
- Qualifications: Experience in financial services and strong analytical skills required.
The predicted salary is between 21346 - 21346 £ per year.
About The Role
SALARY: From 21,346 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Part time, permanent Working 17.5 hours per week
CLOSING DATE: 14/07/26 We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for a Customer Outcome Testing Analyst to design, execute and continuously improve testing strategies that ensure customer journeys deliver fair, compliant, and positive outcomes across our products and services. This analytical and compliance-focused role will be instrumental in identifying risks, validating customer experience against regulatory expectations and driving data-led insights that enhance decision-making and improve overall customer outcomes.
What you’ll be doing:
- Conduct detailed Customer Outcomes Testing in line with required standards, ensuring accuracy, consistency and timeliness to evidence that customers are receiving fair and appropriate outcomes.
- Identify and analyse emerging compliance risks, providing clear insights, feedback and practical recommendations to address any gaps or areas of concern.
- Assess the quality and adequacy of customer outcomes, including reviewing and recommending appropriate remediation where poor outcomes are identified.
- Evaluate the effectiveness of controls across the end-to-end customer journey, identifying weaknesses and suggesting improvements to minimise the risk of customer harm.
- Produce and collate thematic insights, including root cause analysis and recommended remedial actions, to drive continuous improvement in consistency and quality.
- Highlight training or knowledge gaps and support enhancements to core processes to strengthen customer journey delivery.
- Contribute to monthly board reporting, providing clear, insight-led updates and deliver regular feedback to operational and supplier managers.
What you’ll bring:
You’ll be a detail-oriented and analytical professional with a strong understanding of customer outcomes, risk and compliance within a regulated environment. You’ll have a passion for delivering fair customer outcomes, with a proactive, insight-led approach to identifying risks and driving continuous improvement.
Essential experience & skills:
- A strong background in financial services, with proven experience in an assurance, quality assurance, or customer outcomes monitoring role within a regulated environment.
- Demonstrated ability to conduct root cause analysis and risk-based reviews, with confidence in interpreting and utilising management information (MI) and data to generate meaningful insights.
- Confident in presenting to senior leadership teams (SLT), with the ability to clearly articulate insights, challenge constructively and influence decision-making through well-structured, evidence-based recommendations.
- Experience of managing and influencing stakeholders at all levels, with the ability to work effectively across cross-functional teams.
- Expert knowledge of FCA rules and regulatory guidance, with a clear understanding of their practical application, particularly in relation to delivering good customer outcomes.
- Strong written and verbal communication skills, with the ability to present complex information and insights in a clear, concise and accessible way.
- A tenacious and proactive approach, demonstrating focus, resilience and determination to deliver results and overcome challenges.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About Us
Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Customer Outcome Testing Analyst - Milton Keynes employer: Volkswagen Financial Services
At VWFS UK, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. Located in Milton Keynes, our hybrid working model allows for flexibility while ensuring you can thrive in your role as a Customer Outcome Testing Analyst, with access to comprehensive benefits including a generous pension scheme, private medical insurance, and professional development opportunities through LinkedIn Learning and mentoring programmes. Join us to make a meaningful impact in the mobility sector while enjoying a rewarding career path.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Outcome Testing Analyst - Milton Keynes
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
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Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
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We think you need these skills to ace Customer Outcome Testing Analyst - Milton Keynes
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Volkswagen Financial Services and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Volkswagen Financial Services. A little light-heartedness can go a long way!
How to prepare for a job interview at Volkswagen Financial Services
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
