Customer Insights & Data Analytics Undergraduate Placement -

About The Role

Location: Milton Keynes

Closing Date: 27th March 2026

Salary: £22,912.50 pa

Contract: 12-13 months FTC

Start dates are usually in June/July.

Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.

To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master’s students are not eligible for this placement. Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).

Are you self-motivated, creative and detail driven? We have the opportunity for a Customer Operations Executive Undergraduate to join our Fleet team. Volkswagen Financial Services Fleet manage a portfolio of multi-marque vehicles leased on Contract Hire to Corporate fleet customers. Customers are segmented as A+ ‘Strategic’ or A-E based on their fleet size. Every customer is important to us and crucial to our success.

What will you be doing?

• Play a key role in winning new business by generating quotations, preparing polished sales proposals, and processing signed orders. You’ll work within clear service level agreements, helping us secure and retain important Fleet clients.
• Join account managers on real client site visits, where you’ll see how we build relationships first-hand. You’ll showcase the value of our sales support and confidently respond to client questions.
• Make a real impact on our corporate customer experience. You’ll support day-to-day customer management and then analyse our service to identify what’s working well and where we can improve. Your ideas will help us shape a better customer journey.
• Help keep our fleet running smoothly by ensuring contracts are extended and vehicles are booked in for inspections or collections at the right time.
• Drive meaningful process improvements by reviewing how we work, spotting opportunities to streamline operations, and supporting the development and delivery of training for new projects or process updates.

What are we looking for?

• Well-developed communication skills – verbal and written.
• Self-motivated, ability to work on own and as part of a team.
• Excellent organisational skills and ability to use own initiative through creative thinking, problem solving and critical analysis.
• The ability to work under pressure to meet demanding deadlines.
• Demonstrate high levels of accuracy and attention to detail.
• Advanced PC literacy – Microsoft office skills especially Excel for reporting requirements.

About You

Why apply for an undergraduate placement with VWFS?

Here at VWFS you'll be able to kick start your professional experience in the workplace. We take on 49 undergraduates each year which we find really helps our undergraduates as you all go through the programme, building your knowledge and networks together. You’ll also benefit from:

• A focus on personal development with access to LinkedIn Learning via our ‘Degreed’ platform and a bespoke development programme throughout your placement year delivering personal management, technical and soft skills including building successful relationships, presentation skills, IT skills and data literacy.
• A supportive environment and network of colleagues to help you get your best out of the year – in a recent survey, 100% of our undergraduates said they felt valued and supported.
• The opportunity to work on real life business projects and deliver impact around topics like sustainability.
• Subsidised onsite canteen and coffee shop.
• Subsidised onsite restaurant with a range of hot and cold breakfast and lunches.
• Employee Resource Groups supporting an inclusive workplace.
• Social gatherings and team events & volunteering opportunities.
• Physical and mental health support with our Onsite Wellbeing Centre.

Discretionary benefits include:

• Bonus: Discretionary bonus based on both personal and Group company performance (pro-rated).
• Car schemes: The opportunity to join our popular car scheme plus car insurance cover.
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. From day 1 we provide income protection, life assurance (4x salary), will writing, retail discount vouchers, access to Care Concierge (a service to support carers of adults). Private medical insurance is available following successful completion of probation.

What our recruitment process looks like:

• Apply and upload your CV, covering letter and answer a few application questions.
• You’ll be invited to complete a Situational Judgement Test. This is a short multiple-choice question set to help us understand how you may approach situations.
• If you pass this stage, you will be invited to complete an online video interview where you will have the opportunity to tell us more about yourself.
• If successful, your last step in the journey is to attend an in-person Assessment Centre at our Milton Keynes office. You’ll also meet some of our managers and our current undergraduates to find out more about a placement year with us.

Please note: Our undergraduate placement roles do not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.