At a Glance
- Tasks: Support colleagues and enhance service levels for retail partners in a dynamic environment.
- Company: Join a leading company in Milton Keynes with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Flexible working hours with a vibrant team culture and career advancement opportunities.
- Why this job: Make a real impact by delivering exceptional service and supporting new team members.
- Qualifications: Strong customer service skills and experience in coaching or mentoring.
The predicted salary is between 26186 - 26186 £ per year.
About The Role
SALARY: Starting from 26,186 per annum
LOCATION: Delaware Drive, Tongwell, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week
CLOSING DATE: 28/08/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We are looking for a New Business Senior Advisor to be responsible for supporting colleagues with operational delivery requirements and service levels. You will also support in complex process resolution from proposal documents submitted by VWG Dealers/Retailers. This role will be instrumental in delivering high service levels to our retail partners, through the successful processing of over 500,000 contracts per annum.
What you’ll be doing:
- Provide support and guidance with the training and induction of new advisors including supporting the delivery of training and initial embedding of skills for these new starters.
- Be proficient in multiple systems in order to achieve right customer outcomes.
- Working to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of New Business provision and Customer experience.
- Understand and adhere to all regulatory and compliance based requirements.
- Add value on every interaction and ensure that retailers are armed with the right level of appropriate information to support the creation of a strong and trusted relationship between VWFS and the Customer.
- Coach and develop team members by providing regular feedback, identifying development opportunities, supporting skill enhancement, and fostering a culture of continuous learning and high performance.
- Take full ownership and use initiative to resolve Retailer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with.
What you’ll bring:
You’ll have fantastic attention to detail with some experience in coaching/mentoring.
Essential experience & skills:
- Strong customer service focus
- Ability to cope under pressure
- Ability to be flexible with working hours as this role does require some evenings, weekends
New Business Senior Advisor - Milton Keynes in Coventry employer: Volkswagen Financial Services
At VWFS UK, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. Located in Milton Keynes, our hybrid working model allows for flexibility while ensuring a collaborative environment, complemented by competitive benefits such as a discretionary bonus, generous pension contributions, and access to professional development resources. Join us to make a meaningful impact in the mobility sector while enjoying a rewarding career with ample opportunities for personal and professional advancement.
Contact Details:
Volkswagen Financial Services Recruitment Team
