Insight Analyst - Milton Keynes in Broughton

About The Role

SALARY: Starting from 29,854.40 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until March 2027

CLOSING DATE: 28/07/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.

We're looking for an Insight Executive, known internally as a Commission Insight Executive, to provide data and insight on VWFS UK Commission models, supporting responses to Financial Ombudsman Service requests and litigation matters. This high-impact, analytical role will be instrumental in delivering accurate and timely insights, managing inbound queries from the Financial Ombudsman Service and legal teams, and working closely with key stakeholders to ensure reporting meets business needs. You'll also drive continuous improvements to reporting processes, enhancing efficiency, accuracy, and stakeholder value.

What you'll be doing:

• Managing Financial Ombudsman Service (FOS) cases from receipt to resolution, ensuring case files are complete, accurate, and submitted within required timelines.
• Responding to FOS queries and requests, providing clear, comprehensive information and supporting evidence.
• Handling customer concerns and escalations in line with regulatory requirements and internal policies.
• Supporting the management of litigation and FOS outcomes, working closely with internal stakeholders and external legal partners.
• Implementing FOS and court decisions accurately, including calculating and processing any required redress payments.
• Maintaining accurate records of complaints received via legal representatives and supporting reporting activities.
• Preparing witness statements and case documentation to support legal proceedings where required.
• Managing and maintaining key point-of-sale documentation, ensuring information remains accurate, accessible, and up to date.
• Building strong relationships across the business to improve data quality, streamline processes, and enhance customer outcomes.
• Identifying and driving continuous improvements to existing processes, controls, and ways of working.
• Collaborating with the Data Insights team to ensure complaint and case data is accurate, reliable, and actionable.
• Completing ad-hoc reviews, reconciliations, and quality checks across FOS and litigation cases.
• Producing reports and sharing key insights with internal and external stakeholders.
• Maintaining process documentation and delivering guidance or training to external partners on new and updated procedures.

What you'll bring:

• You'll be highly analytical, with the ability to interpret complex data, identify trends, and deliver accurate insights in a fast-paced, regulated environment.
• You'll have a strong delivery mindset, using data and numerical analysis to support decision-making, resolve complex queries, and drive continuous improvement.
• Essential experience & skills:
• Experience within automotive finance, financial services, banking, or a regulated environment.
• Strong analytical and numerical skills, with the ability to interpret data and identify trends.
• Experience managing customer complaints, resolutions, or case investigations.
• Advanced Excel skills and experience working with large datasets and reporting tools.
• Excellent problem-solving skills with a methodical, detail-oriented approach.
• Strong stakeholder management and communication skills, including the ability to explain complex information clearly.
• Proven ability to manage multiple priorities and deliver to tight deadlines.
• Strong organisational skills and a focus on accuracy, continuous improvement, and delivering results.

What's in it for you?

• Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
• Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance, or Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
• Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
• Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
• We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

About You

About Us

Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.