Fleet Customer Service Executive - Milton Keynes in Broughton

About The Role

SALARY: Starting from £23,900 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week

CLOSING DATE: 16/4/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.

We’re looking for a Fleet Customer Service Executive to support the delivery of an exceptional vehicle ordering and fulfilment experience for our Corporate and Fleet customers. This high-paced, customer-focused role will be instrumental in ensuring the smooth ordering and delivery of new vehicles, building strong relationships with customers and suppliers, and contributing to the continued growth of our contract hire portfolio. By providing outstanding service across every interaction—whether by phone or email—you’ll help maintain the high service standards that define VWFS|FLEET.

What you’ll be doing:

• Responding to customer enquiries, primarily by phone and email, ensuring every interaction is clear, professional and customer-focused.
• Accurately entering and managing customer data, following processing procedures and meeting response-time guidelines with both speed and precision.
• Processing weekly vehicle orders and maintaining up-to-date information in internal systems while keeping customers informed throughout.
• Acting as the key liaison between customers and dealerships to coordinate vehicle delivery details.
• Managing the payment of supplier vehicle invoices in line with agreed processes.
• Handling email and administrative queries, using outbound calls where appropriate to achieve efficient, “one-and-done” resolutions.
• Taking ownership for delivering excellent customer service at all times, ensuring customer needs are fully understood.
• Providing proactive support through strong industry and product knowledge, helping customers make informed decisions.
• Monitoring, prioritising, and completing daily administrative tasks to keep workflows running smoothly.

What you’ll bring:

• You’ll have a passion for delivering great customer experiences, a focus on accuracy and detail, and a mindset geared toward proactive, efficient problem-solving.
• Confident and comfortable speaking with customers over the phone.
• A strong sense of urgency and the motivation to respond swiftly and effectively.
• PC literate, with the ability to navigate multiple systems accurately.
• Excellent written and verbal communication skills.
• A strong customer service focus, with a commitment to delivering high-quality support.
• An understanding of the Data Protection Act and Consumer Credit Act (desirable, but not essential).
• Ability to communicate and negotiate effectively, both verbally and in writing.
• High attention to detail, with a commitment to accuracy in all tasks.

What’s in it for you?

• Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
• Car schemes: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
• Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
• Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
• We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

About Us

Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.