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- Tasks: Support continuous improvement in customer operations and enhance customer experience.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive salary, bonus, pension, and extensive benefits from day one.
- Other info: Access to professional development and mentoring opportunities.
- Why this job: Make a real impact on customer satisfaction and operational efficiency.
- Qualifications: Strong communicator with experience in financial services and process improvement.
The predicted salary is between 27422 - 27422 £ per year.
About The Role
SALARY: Starting from £27,422 pa dependent on experience
LOCATION: Brunswick Court, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full time Permanent, 35 hours p/w
CLOSING DATE: 10/05/26. We reserve the right to close the advert earlier if we receive a high volume of applications.
We’re looking for Continuous Improvement Support to ensure Customer Operations processes and procedures remain up to date (in line with our HQ and regulatory responsibilities) and are available to support advisor activity, securing customer focussed outcomes. This specialist role will be instrumental in validating customer processes and interactions to drive improved retention, customer experience and reduce regulatory & business risks.
What you’ll be doing:
- Operate gatekeeping responsibilities to ensure all customer operations policies, procedures, ARIS maps, ROPAs and customer letters are regularly reviewed and accurately reflect business processes.
- Co-ordinate annual reviews of all Customer Operations policies & procedures to ensure they accurately reflect business processes.
- Support data gathering for baselining activities.
- Identify opportunities to reduce complexity/avoid duplication of procedures.
- Be aware of FCA focus areas that are relevant to customer Operations to be able to challenge existing processes.
- Work collaboratively with process owners, SMEs and Compliance to ensure processes and procedures remain fit for purpose and compliant.
- Undertake high level process analysis, identifying opportunities with Process Owners/SMEs to address waste and increase customer centricity and to populate the Customer Operations change backlog accordingly.
What you’ll bring:
- You’ll be a strong communicator with proven track record of influencing.
- You’ll have a passion for seeking out knowledge with an ability to understand key FCA requirements, complex processes and the wider customer transformation agenda.
- Essential experience & skills:
- Excellent PC literacy and intermediate skills with Microsoft Office tools.
- Experience within the Financial Services and/or relevant automotive sector(s), with demonstrable understanding of the regulatory environment.
- Experience of reviewing customer interactions or processes to identify inaccuracies, failures or gaps.
- Experience of actively managing stakeholders at varying levels and operating within/delivering through cross functional teams.
- Lean Six Sigma Yellow belt (as a minimum).
- Strong communication skills with proven track record of influencing.
- Ability to work at pace with no compromise to quality.
- Knowledge of VWFS UK’s operating systems and processes (preferable).
- High level of drive and personal commitment, with a desire to develop own skills and experience.
- Resilience to manage conflicting priorities and adhere to strict deadlines.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
About Us
Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Continuous Improvement Support - Milton Keynes in Bozeat employer: Volkswagen Financial Services
Contact Detail:
Volkswagen Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Continuous Improvement Support - Milton Keynes in Bozeat
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want you to sound confident and authentic, not like you’re reading from a script!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re really keen on the role.
We think you need these skills to ace Continuous Improvement Support - Milton Keynes in Bozeat
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Continuous Improvement Support role. Highlight your relevant experience in customer operations and regulatory environments, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in past roles. If you've got Lean Six Sigma experience or have worked with cross-functional teams, let us know how that made a difference!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Before the interview, make sure you understand the key FCA requirements and how they relate to customer operations. Brush up on your knowledge of continuous improvement methodologies, especially Lean Six Sigma, as this will show your commitment to enhancing processes.
✨Showcase Your Communication Skills
As a strong communicator, be prepared to discuss examples where you've influenced stakeholders or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to work collaboratively across teams.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified inaccuracies or gaps in processes. Be ready to explain how you approached these issues and what steps you took to resolve them, showcasing your analytical skills and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s approach to continuous improvement. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values and career goals.