At a Glance
- Tasks: Assist dealers with queries and process applications efficiently.
- Company: Join a leading mobility solutions provider with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonus, pension contributions, and extensive benefits.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 24950 - 24950 £ per year.
About The Role
SALARY: 24,950
LOCATION: Delaware Drive, Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Permanent, 35 hours a week
CLOSING DATE: 02/06/26. We reserve the right to close the advert earlier if we receive a high volume of applications.
We are looking for a New Business Advisor to process and verify details on documents from our dealers and retailers. This high-paced role will be instrumental in ensuring that dealer applications and queries, either over the phone or through correspondence, are dealt with quickly and efficiently.
What you'll be doing:
- Responding to dealer enquiries, mainly by phone.
- Entering/handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
- Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
- Close liaison with other business areas including Customer Services.
- Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
What you'll bring:
- Excellent communicator.
- Customer service delivery mindset.
- Full PC literacy essential.
- Excellent written and spoken communication capabilities.
- Previous customer service centre, call centre or finance company experience is desirable.
- An understanding of the Data Protection Act and Consumer Credit Act is desirable.
- Strong customer service focus essential and a customer-friendly manner at all times.
- Able to demonstrate systematic thought processes.
- Able to cope with pressure and meet deadlines, and to work a flexible working pattern.
What's in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
About Us
Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us; we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route; therefore, we are unable to accept candidates requiring sponsorship for this role.
New Business Advisor - Milton Keynes in Barton-le-Clay employer: Volkswagen Financial Services
At VWFS UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters professional growth and development. With a strong focus on employee well-being, our comprehensive benefits package includes a generous pension scheme, private medical insurance, and access to continuous learning opportunities through LinkedIn Learning. Our inclusive culture encourages diversity and collaboration, making it a rewarding place for individuals looking to make a meaningful impact in the mobility sector.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business Advisor - Milton Keynes in Barton-le-Clay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VWFS and their mission. Understanding their values and goals will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure, as these are key for the New Business Advisor role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've excelled in customer service or dealt with challenging queries. This will help you demonstrate your experience and problem-solving abilities during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace New Business Advisor - Milton Keynes in Barton-le-Clay
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the New Business Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you express yourself, so make sure your writing reflects your ability to communicate effectively.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is crucial in our line of work. A polished application demonstrates your commitment to quality and professionalism.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Make sure you understand the role of a New Business Advisor inside out. Familiarise yourself with the key responsibilities, especially around processing dealer applications and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Brush Up on Regulations
Since the role involves understanding FCA regulations, take some time to read up on them. Being able to discuss these regulations during your interview will demonstrate your commitment to compliance and your readiness to handle the responsibilities of the job.
✨Practice Your Communication Skills
As an excellent communicator, you'll need to showcase your verbal and written skills. Consider doing mock interviews with friends or family, focusing on how you articulate your thoughts clearly and concisely, especially when discussing customer service scenarios.
✨Show Your Customer Service Mindset
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your customer-friendly approach will resonate well with the interviewers, as they are looking for someone who can maintain a strong customer service focus under pressure.
