At a Glance
- Tasks: Support customers with vehicle deliveries and ensure smooth operations.
- Company: Join a leading mobility solutions provider with a focus on innovation.
- Benefits: Competitive salary, bonus potential, pension contributions, and extensive benefits package.
- Other info: Access to professional development and a supportive, inclusive work environment.
- Why this job: Be the friendly voice that makes a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
The predicted salary is between 24950 - 24950 £ per year.
About The Role
SALARY: Starting from 24,950 pa
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Fixed term contract (6 months), 35 hours per week
CLOSING DATE: 7/6/2026
We reserve the right to close the advert earlier if we receive a high volume of applications.
We are looking for a confident, customer focused Fleet Customer Service advisor to join our team supporting customers and dealerships with vehicle deliveries. You will be the friendly voice and problem solver who keeps everything running smoothly, ensuring every customer receives a fast accurate and professional service.
We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you.
Whether you’re updating delivery schedules, processing supplier invoices or keeping customer records precise you’ll play an important part in helping our retailers and customers stay informed and supported.
What you’ll be doing:
- Support our customers by phone and email ensuring excellent customer service
- Updating records and managing customer details so everything runs smoothly
- Coordinating vehicle orders and keeping everyone in the loop from start to finish
- Connecting customers and dealership to make sure deliveries are timely
- Handling admin tasks and emails efficiently
- Taking ownership of each query to deliver excellent service and ensure every customer feels understood
What you’ll bring:
- You’ll have a passion for delivering great customer experiences, a focus on accuracy and detail, and a mindset geared toward proactive, efficient problem-solving.
- Confident and comfortable speaking with customers over the phone.
- A strong sense of urgency and the motivation to respond swiftly and effectively.
- PC literate, with the ability to navigate multiple systems accurately.
- Excellent written and verbal communication skills.
- A strong customer service focus, with a commitment to delivering high quality support.
- An understanding of the Data Protection Act and Consumer Credit Act (desirable, but not essential).
- Ability to communicate and negotiate effectively, both verbally and in writing.
- High attention to detail, with a commitment to accuracy in all tasks.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
About Us
Why join VWFS UK?
You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Fleet Customer Service Executive - Milton Keynes in Barton-le-Clay employer: Volkswagen Financial Services
At VWFS UK, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in Milton Keynes. With a strong focus on employee development, our team members benefit from access to professional growth opportunities, comprehensive benefits including a generous pension scheme, and a commitment to work-life balance through hybrid working arrangements. Join us to be part of a mission-driven company that values your contributions and fosters a collaborative environment where you can thrive.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Customer Service Executive - Milton Keynes in Barton-le-Clay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VWFS and their mission. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Be ready to showcase your communication skills! Since this role involves a lot of phone and email interactions, think of examples where you've successfully handled customer queries in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at VWFS.
We think you need these skills to ace Fleet Customer Service Executive - Milton Keynes in Barton-le-Clay
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Refer to the job description and match your background with the key responsibilities and requirements we’ve outlined.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand, as we value effective communication.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to us quickly and efficiently, and it’s the easiest way for you to keep track of your application status!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially over the phone. Think about examples from your past experiences where you provided excellent service or resolved issues effectively.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Fleet Customer Service Executive. Review the job description and think about how your skills align with tasks like updating records, coordinating vehicle orders, and managing customer communications. This will help you answer questions confidently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. Focus on being concise and professional, as this will reflect your ability to communicate effectively with customers.
