At a Glance
- Tasks: Lead strategic change in outsourced Collections & Recoveries operations for better customer outcomes.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus, pension, and extensive benefits from day one.
- Other info: Access to professional development and mentoring opportunities to grow your career.
- Why this job: Make a real impact by improving customer experiences and driving operational efficiency.
- Qualifications: Proven leadership in customer operations and strong stakeholder management skills required.
The predicted salary is between 58732 - 58732 £ per year.
About The Role
SALARY: Starting from 58,732.80 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until December 2027. 35 hours per week
CLOSING DATE: 09/08/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
Are you passionate about leading change, improving performance and delivering better outcomes for customers? We're looking for a Collections & Recoveries Supply Manager to lead the delivery and evolution of our outsourced Collections & Recoveries operations, driving strategic change, operational efficiency and excellent customer outcomes while ensuring services remain compliant, scalable and fit for the future. This high-impact role will be instrumental in delivering continuous improvement across our Collections & Recoveries function, working with partners and stakeholders to enhance performance, improve customer experience and support business objectives.
What you'll be doing:
- Leading strategic change initiatives across outsourced Collections & Recoveries operations, ensuring services remain effective, compliant and aligned to business objectives.
- Building strong relationships with internal and external stakeholders to influence outcomes, drive performance improvements and support the successful delivery of operational strategy.
- Identifying opportunities to improve operational efficiency, customer experience and commercial performance, reducing customer friction and delivering continuous improvement.
- Working closely with cross-functional teams to implement new solutions, manage change and ensure services are fit for future business needs.
- Leading, coaching and developing a high-performing team to deliver against key objectives.
- Using data, insight and performance measures to support decision-making, monitor outcomes and drive service excellence.
What you'll bring:
- You'll be a collaborative and commercially minded leader who can bring people together to deliver change and improve outcomes.
- You'll have a passion for continuous improvement, a focus on customer outcomes and a delivery mindset that turns strategy into results.
Essential experience & skills:
- Proven experience leading strategic change and continuous improvement within a customer operations, collections or regulated environment.
- Strong stakeholder management and influencing skills, with the ability to build trusted relationships at all levels.
- Experience driving operational efficiencies, service improvements and performance outcomes through data-led decision making.
- Experience managing outsourced operations or third-party partners, driving performance and accountability against agreed objectives.
- Proven ability to develop and implement operational strategies that balance customer, commercial and regulatory requirements.
- Experience leading, coaching and developing high-performing teams.
- Strong problem-solving and decision-making skills, with the ability to navigate complex challenges and deliver positive outcomes.
What's in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
About Us
Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVIs criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Supply Manager - Milton Keynes in Barby employer: Volkswagen Financial Services
As a Treasury Accountant in Milton Keynes, you'll join a dynamic team that values accuracy and continuous improvement, offering a competitive salary and a hybrid working model that promotes work-life balance. The company fosters a collaborative culture with ample opportunities for professional growth, ensuring you can develop your skills while contributing to sound financial decision-making in a supportive environment. With a focus on employee well-being and development, this role provides a meaningful opportunity to make a significant impact within the organisation.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supply Manager - Milton Keynes in Barby
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Volkswagen Financial Services, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Supply Manager - Milton Keynes.
We think you need these skills to ace Supply Manager - Milton Keynes in Barby
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Volkswagen Financial Services. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Volkswagen Financial Services and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Volkswagen Financial Services.
✨Research Specific Challenges Faced by Volkswagen Financial Services
Look into any unique supply chain challenges Volkswagen Financial Services might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
