At a Glance
- Tasks: Deliver top-notch underwriting services and make impactful credit decisions.
- Company: Join Volkswagen Financial Services, a leader in innovative mobility solutions.
- Benefits: Enjoy competitive salary, hybrid working, and a range of exciting perks.
- Other info: Access to professional development and mentoring opportunities to boost your skills.
- Why this job: Make a real difference in the automotive finance world while developing your career.
- Qualifications: Customer service experience and a knack for financial analysis are key.
The predicted salary is between 27422 - 27422 £ per year.
About The Role
SALARY: Starting from 27,422
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role. This role requires working 1 in 4 Saturdays.
HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week
CLOSING DATE: 07/06/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We are looking for a Credit Assessment Advisor to deliver a best-in-class underwriting service to our retail partners for all brands within the whole Volkswagen Group. This high-impact, analytical and compliance-focused role will be instrumental in ensuring our lending decisions are robust, responsible and aligned with both regulatory requirements and Volkswagen Group standards. It adds value by safeguarding the business against credit risk while supporting commercial performance through timely and accurate underwriting decisions.
What you’ll be doing:
- Underwriting all customer types and score bands in line with defined procedures and risk policies.
- Meeting or exceeding all Underwriting Service Level Agreements to support swift customer decisions.
- Making well-judged credit decisions that maintain acceptable bad debt levels and align with the VWFS risk appetite.
- Handling inbound calls from the retailer network professionally, offering clear guidance and decisions.
- Verifying customer identification and assessing documentation to accurately establish affordability.
- Investigating fraud referrals in line with agreed processes and controls.
- Building strong relationships with retailers, Sales teams, and internal stakeholders to ensure smooth case progression.
- Resolving retailer queries promptly and in accordance with process requirements.
- Supporting the New Business Operations team with underwriting expertise when needed.
- Following key controls to safeguard the business and ensure compliance.
- Identifying opportunities for improvement and contributing to initiatives led by the New Business Leadership team.
Essential experience & skills:
- Experience in customer service, call centre, or financial services roles.
- Previous underwriting experience, ideally within the automotive sector.
- Strong understanding of the Data Protection Act and Consumer Credit Act.
- Awareness of Vulnerable Customer requirements, Treating Customers Fairly, and FCA regulations.
- Ability to review and interpret financial and accounting information accurately.
- Confident PC user with the ability to learn new systems quickly.
- Excellent verbal and written communication skills.
- Ability to manage high workloads and meet deadlines.
- Strong focus on delivering good customer outcomes.
- Confident engaging with stakeholders across the business.
Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
About You
About Us
Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI's criteria for the skilled worker sponsorship route; therefore, we are unable to accept candidates requiring sponsorship for this role.
Credit Assessment Advisor - Milton Keynes in Ashwell employer: Volkswagen Financial Services
At Volkswagen Financial Services UK, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in Milton Keynes. With a strong focus on employee development, we provide access to professional training, mentoring schemes, and a comprehensive benefits package that includes generous pension contributions, car schemes, and private medical insurance. Join us to be part of a team that values your growth while making a meaningful impact in the mobility sector.
Contact Details:
Volkswagen Financial Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Credit Assessment Advisor - Milton Keynes in Ashwell
✨Tip Number 1
Get to know the company! Research Volkswagen Group and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills. As a Credit Assessment Advisor, you'll be handling calls and queries. Role-play with a friend or use online resources to sharpen your verbal skills and ensure you can convey information clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at VWFS.
We think you need these skills to ace Credit Assessment Advisor - Milton Keynes in Ashwell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Credit Assessment Advisor role. Highlight your relevant experience in customer service and underwriting, and show us how you can deliver that best-in-class service we’re after!
Showcase Your Skills:We want to see your strong communication skills shine through! Use clear and concise language in your application, and don’t forget to mention your understanding of the Data Protection Act and Consumer Credit Act.
Be Authentic:Don’t be afraid to let your personality come through in your application. We value diversity and want to know what makes you unique. If you think you can bring something special to the team, tell us about it!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Volkswagen Financial Services
✨Know Your Stuff
Make sure you brush up on your knowledge of the Volkswagen Group and its lending policies. Understanding the Data Protection Act and Consumer Credit Act is crucial, so be prepared to discuss how these regulations impact credit assessments.
✨Showcase Your Experience
Highlight any previous experience in customer service or underwriting, especially within the automotive sector. Be ready to share specific examples of how you've made well-judged credit decisions and handled high workloads effectively.
✨Practice Your Communication Skills
Since this role involves handling inbound calls and building relationships with retailers, practice clear and professional communication. Think about how you would explain complex information simply and effectively to different stakeholders.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle vulnerable customers. Prepare scenarios where you had to make tough decisions or resolve conflicts, and be ready to explain your thought process.
