At a Glance
- Tasks: Assist dealers with queries and process applications efficiently.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus, pension, and extensive benefits.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 24950 - 24950 £ per year.
LOCATION: Delaware Drive, Milton Keynes
SALARY: £24,950
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office, however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Permanent, 35 hours a week
CLOSING DATE: 02/06/26
We’re looking for a New Business Advisor to process and verify details on documents from our dealers and retailers. This high paced role will be instrumental in ensuring that dealer applications and queries, either over the phone or through correspondence, are dealt with quickly and efficiently.
What you’ll be doing:
- Responding to dealer enquiries, mainly by phone.
- Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
- Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
- Close liaison with other business areas including Customer Services.
- Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
What you’ll bring:
- You’ll be an excellent communicator.
- You’ll have a customer service delivery mindset.
Essential Experience & Skills:
- Full PC literacy essential.
- Excellent written and spoken communication capabilities.
- Previous customer service centre, call centre or finance company experience is desirable.
- An understanding of the Data Protection Act and Consumer Credit Act is desirable.
- Strong customer service focus essential and a customer friendly manner at all times.
- Able to demonstrate systematic thought processes.
- Able to cope with pressure and meet deadlines, and to work a flexible working pattern.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), and other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions), and during our annual benefit window you can purchase critical illness cover and dental cover.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
Why join VWFS UK?
You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us; we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
New Business Advisor - Hybrid Role with Bonus & Benefits employer: Volkswagen Financial Services (UK)
At VWFS UK, we pride ourselves on being an exceptional employer, offering a dynamic hybrid working environment in Milton Keynes that fosters flexibility and work-life balance. Our commitment to employee growth is evident through comprehensive development programmes, access to LinkedIn Learning, and a supportive culture that values diversity and inclusion. With competitive benefits including a discretionary bonus, generous pension contributions, and private medical insurance, we empower our team members to thrive both personally and professionally while making a meaningful impact in the mobility sector.
Contact Details:
Volkswagen Financial Services (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business Advisor - Hybrid Role with Bonus & Benefits
✨Tip Number 1
Get to know the company inside out! Research VWFS UK and their mission to be 'The Key to Mobility'. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about responding to dealer enquiries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be ready for a fast-paced environment! Brush up on your ability to handle pressure and meet deadlines. Think of examples from your past experiences where you've thrived under similar conditions to share during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at VWFS UK. Don’t miss out on this opportunity!
We think you need these skills to ace New Business Advisor - Hybrid Role with Bonus & Benefits
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the New Business Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent written and spoken capabilities in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Relevant Experience:If you've worked in a customer service centre or have experience with finance companies, make it known! We want to see how your background aligns with the responsibilities of the role, so don’t hold back on sharing those experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Volkswagen Financial Services (UK)
✨Know Your Stuff
Make sure you understand the role of a New Business Advisor inside out. Familiarise yourself with the key responsibilities, especially around processing dealer applications and customer queries. Brush up on FCA regulations and the Data Protection Act, as these will likely come up during your chat.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice your verbal communication. Think about how you can convey information clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Demonstrate Your Customer Service Mindset
Prepare examples from your past experiences that showcase your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will help you illustrate your customer-friendly approach during the interview.
✨Be Ready for Pressure
This role is high-paced, so be prepared to discuss how you handle pressure and meet deadlines. Have a few strategies in mind that you use to stay organised and efficient, and be ready to share how you cope with busy periods while maintaining accuracy.
