Volkswagen Financial Services (UK) is seeking a Speech Analytics Manager in Milton Keynes to lead and evolve our Genesys speech analytics capability, turning customer interactions into meaningful insights that enhance customer outcomes and regulatory compliance. The role spans Customer Operations, Fleet Operations and the Virtual Dealer Team.
You will identify risks, reduce friction and drive efficiencies by turning data into actionable dashboards and strategic guidance for senior stakeholders.
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Speech Analytics Leader: Transform Customer Interactions in Milton Keynes employer: Volkswagen Financial Services (UK)
Volkswagen Financial Services (UK) is an exceptional employer that prioritises employee well-being and professional growth. With a dynamic work culture that encourages collaboration and innovation, employees benefit from a hybrid working model, competitive remuneration, and opportunities for continuous improvement in their roles. Located in Milton Keynes, the company offers a supportive environment where you can make a meaningful impact while developing your career in a globally recognised organisation.
Contact Details:
Volkswagen Financial Services (UK) Recruitment Team
