At a Glance
- Tasks: Assist dealers with queries and process applications efficiently in a fast-paced environment.
- Company: Join VWFS UK, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, bonus, pension contributions, and extensive benefits from day one.
- Other info: Access to professional development and mentoring opportunities for career growth.
- Why this job: Make a real impact by helping people achieve their mobility needs.
- Qualifications: Strong communication skills and customer service experience are essential.
The predicted salary is between 24950 - 24950 £ per year.
LOCATION: Delaware Drive, Milton Keynes
SALARY: £24,950
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office, however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Permanent, 35 hours a week
CLOSING DATE: 02/06/26
We’re looking for a New Business Advisor to process and verify details on documents from our dealers and retailers. This high paced role will be instrumental in ensuring that dealer applications and queries, either over the phone or through correspondence, are dealt with quickly and efficiently.
What you’ll be doing:
- Responding to dealer enquiries, mainly by phone.
- Entering / handling customer and dealer data via internal systems that processing procedures and response time guidelines are followed, with speed and accuracy being paramount.
- Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
- Close liaison with other business areas including Customer Services.
- Maintaining your level of understanding of the FCA regulations to ensure you are competent to fulfil your role.
What you’ll bring:
- You’ll be an excellent communicator.
- You’ll have a customer service delivery mindset.
Essential Experience & Skills:
- Full PC literacy essential.
- Excellent written and spoken communication capabilities.
- Previous customer service centre, call centre or finance company experience is desirable.
- An understanding of the Data Protection Act and Consumer Credit Act is desirable.
- Strong customer service focus essential and a customer friendly manner at all times.
- Able to demonstrate systematic thought processes.
- Able to cope with pressure and meet deadlines, and to work a flexible working pattern.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance).
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), and other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions), and during our annual benefit window you can purchase critical illness cover and dental cover.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career.
- We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
Why join VWFS UK?
You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us; we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
New Business Advisor - Hybrid Role with Bonus & Benefits in Milton Keynes employer: Volkswagen Financial Services (UK)
At VWFS UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters growth and development. With a strong focus on employee well-being, our comprehensive benefits package includes a generous pension scheme, private medical insurance, and access to professional development resources, ensuring that you can thrive both personally and professionally. Join us in our mission to simplify mobility for everyone while enjoying a culture that values diversity and inclusion.
Contact Details:
Volkswagen Financial Services (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business Advisor - Hybrid Role with Bonus & Benefits in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VWFS and their mission. Understanding their values and goals will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and communication skills, as these are key for the New Business Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples from your past experiences that highlight your customer service abilities and how you've handled pressure. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace New Business Advisor - Hybrid Role with Bonus & Benefits in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the New Business Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your excellent written and spoken capabilities in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Relevant Experience:If you've worked in a customer service centre or have experience with finance companies, make it known! We want to see how your background aligns with the responsibilities of the role, so don’t hold back on sharing those experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Volkswagen Financial Services (UK)
✨Know Your Stuff
Make sure you understand the role of a New Business Advisor inside out. Familiarise yourself with the key responsibilities, like processing dealer applications and handling customer queries. Brush up on FCA regulations and the Data Protection Act to show you’re ready to hit the ground running.
✨Practice Makes Perfect
Since communication is key in this role, practice your phone skills! Conduct mock calls with a friend or family member to get comfortable responding to dealer enquiries. This will help you sound confident and articulate during the actual interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service mindset. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your strong customer focus and ability to cope under pressure.
✨Dress the Part
Even if the role is hybrid, dressing smartly for the interview shows professionalism. Choose an outfit that reflects the company culture while still being comfortable. First impressions matter, so make sure you look the part!
