At a Glance
- Tasks: Support customers with vehicle deliveries via phone and email, ensuring smooth operations.
- Company: Join a leading automotive finance company focused on mobility solutions.
- Benefits: Competitive salary, bonus potential, pension contributions, and comprehensive health benefits.
- Other info: Access to professional development and mentoring opportunities in a dynamic work environment.
- Why this job: Be the friendly voice that makes a real difference in customer experiences.
- Qualifications: Confident communicator with a passion for customer service and attention to detail.
The predicted salary is between 24950 - 24950 £ per year.
LOCATION: Milton Keynes
SALARY: Starting from £24,950 pa
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office; however, flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full Time Fixed term contract (6 months), 35 hours per week
CLOSING DATE: 7/6/2026. We reserve the right to close the advert earlier if we receive a high volume of applications.
We are looking for a confident, customer-focused Fleet Customer Service advisor to join our team supporting customers and dealerships with vehicle deliveries. You’ll be the friendly voice and problem solver who keeps everything running smoothly, ensuring every customer receives a fast, accurate and professional service.
We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you.
Whether you’re updating delivery schedules, processing supplier invoices or keeping customer records precise, you’ll play an important part in helping our retailers and customers stay informed and supported.
What you’ll be doing:
- Support our customers by phone and email ensuring excellent customer service
- Updating records and managing customer details so everything runs smoothly
- Coordinating vehicle orders and keeping everyone in the loop from start to finish
- Connecting customers and dealership to make sure deliveries are timely
- Handling admin tasks and emails efficiently
- Taking ownership of each query to deliver excellent service and ensure every customer feels understood
What you’ll bring:
- You’ll have a passion for delivering great customer experiences, a focus on accuracy and detail, and a mindset geared toward proactive, efficient problem-solving.
- Confident and comfortable speaking with customers over the phone.
- A strong sense of urgency and the motivation to respond swiftly and effectively.
- PC literate, with the ability to navigate multiple systems accurately.
- Excellent written and verbal communication skills.
- A strong customer service focus, with a commitment to delivering high-quality support.
- An understanding of the Data Protection Act and Consumer Credit Act (desirable, but not essential).
- Ability to communicate and negotiate effectively, both verbally and in writing.
- High attention to detail, with a commitment to accuracy in all tasks.
What’s in it for you?
- Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
- Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
- Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
- Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
- We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
Why join VWFS UK?
You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straightforward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.
Fleet Customer Service Advisor - Hybrid in Milton Keynes employer: Volkswagen Financial Services (UK)
At VWFS UK, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture in Milton Keynes. With a strong focus on employee development, our team members benefit from comprehensive training opportunities, competitive bonuses, and a range of perks including a company car scheme and private medical insurance. Join us to be part of a mission-driven organisation that values your contributions and fosters a sense of belonging.
Contact Details:
Volkswagen Financial Services (UK) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Customer Service Advisor - Hybrid in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on VWFS and their mission. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and showcasing your problem-solving skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered excellent customer service or solved a tricky problem. This will show that you’re not just talk but can back it up with real-life situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Fleet Customer Service Advisor - Hybrid in Milton Keynes
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention specific skills that match the job description, like your excellent communication skills and attention to detail, to show us you're a great fit!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your points are easy to understand, so we can quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Volkswagen Financial Services (UK)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Fleet Customer Service Advisor. Familiarise yourself with the key responsibilities like updating delivery schedules and managing customer records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone manner and written communication. You might want to prepare examples of how you've successfully handled customer queries in the past. This will demonstrate your ability to connect with customers effectively.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of situations where you had to think on your feet or resolve an issue quickly. Highlight your proactive approach and how you ensure every customer feels understood and supported.
✨Emphasise Attention to Detail
Accuracy is crucial in this role, so be prepared to discuss how you maintain high standards in your work. Share specific examples of how you've ensured precision in tasks like processing invoices or managing records, as this will align with what they're looking for.
