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- Tasks: Manage fleet vehicle repairs and maintenance while ensuring top-notch customer service.
- Company: Join Volkswagen Financial Services, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, company car, 27 days holiday, and ongoing training opportunities.
- Why this job: Be part of a supportive culture that values your growth and career aspirations.
- Qualifications: Experience with 1 Link platform and mechanical skills required; customer-focused communication is key.
- Other info: Flexible hybrid working arrangements available, fostering an inclusive environment for all.
The predicted salary is between 26368 - 36915 £ per year.
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Full Time, Fixed Term Contract until June 2026
Salary from £26,368, Company Car Scheme, 27 days holiday plus bank holidays and more
Closing Date: 08th July
About the role:
This role reports to the Maintenance Services Team Manager and forms part of the Maintenance department within Fleet. The Maintenance Services Controllers primary purpose is to support the team in effectively managing our fleet of passenger and light commercial vehicles throughout their life by providing cost effective solutions to repairs whilst maintaining exceptional levels of customer service.
Responsibilities:
- To authorise mechanical repairs and routine maintenance to private use and fleet vehicles, in accordance with the manufacturer’s service requirements and VWFS budgetary controls.
- Make sound technical decisions by analysing the causes of mechanical failures, evaluating solutions and ensuring that sound financial decisions are negotiated and implemented on a day to day basis using agreed authority levels.
- Have the ability to diagnose technical reports and translate the findings to an end user with a clear non-technical approach.
- Acting as a key point of contact for colleagues across Fleet to ensure that customer queries are dealt with in an efficient, timely and professional manner creating win-win situations in all instances.
- The ability to communicate in all mediums effectively to maximise customer satisfaction levels, reduce vehicle downtime incidents, and identifying common themes to control expenditure.
- To ensure that department KPI’s in the area of cost control, 1 Link, telephone response times and budgetary requirements are adhered to at all times.
- Actively participate in a culture that adheres to TCF outcomes as defined by the FCA.
- Contribute to ensuring that Fleet directorate is able to demonstrate compliance to all regulatory requirements and to highlight deviation from this at the first opportunity in accordance with FCA regulations.
- Carry out a root cause analysis of vehicle component failures and required repairs.
Skills and Experience:
- Proven experience utilising the 1 Link platform
- Proven mechanical skills and experience (City and Guilds Motor Vehicle Technical apprenticeship up to level 3 or equivalent.
- Previous Maintenance Control experience or Volkswagen Group Retailer Service Reception or Workshop Control.
- A confident and articulate, customer focused telephone and ecommerce manner.
- Excellent PC skills
- Demonstrate the ability to communicate technical information clearly too all stakeholders with a methodical and disciplined approach to working.
What’s in it for you?
An excellent remuneration, Company Car, discretionary bonus and 27 days holiday in addition to statutory bank holidays plus much more!
We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!
About Volkswagen Financial Services
Our mission is straight forward, we want to be \’The Key to Mobility\’. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can
As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected and you can work in the office more if you\’d prefer.
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Contract
Job function
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Job function
Engineering and Information Technology
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Maintenance Controller employer: Volkswagen Financial Services (UK)
Contact Detail:
Volkswagen Financial Services (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller
✨Tip Number 1
Familiarise yourself with the 1 Link platform, as it's a key requirement for the Maintenance Controller role. Consider taking an online course or tutorial to enhance your understanding and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Brush up on your mechanical knowledge, especially regarding Volkswagen vehicles. Being able to discuss specific models and their maintenance needs can set you apart during any informal discussions or networking opportunities.
✨Tip Number 3
Practice your communication skills, particularly in explaining technical information in a clear and concise manner. You might want to role-play scenarios where you explain vehicle issues to non-technical colleagues or customers.
✨Tip Number 4
Network with current or former employees of Volkswagen Financial Services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Maintenance Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance control and mechanical skills. Emphasise any previous roles where you managed vehicle repairs or customer service, particularly if you have used the 1 Link platform.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that resonate with your experience, such as authorising repairs or communicating technical information clearly.
Showcase Your Technical Skills: When detailing your experience, focus on your mechanical skills and any relevant qualifications, like your City and Guilds Motor Vehicle Technical apprenticeship. Be prepared to discuss how you've diagnosed issues and implemented solutions in past roles.
Highlight Customer Service Experience: Since the role requires excellent communication skills, provide examples of how you've successfully handled customer queries in a professional manner. This could include situations where you created win-win outcomes or improved customer satisfaction.
How to prepare for a job interview at Volkswagen Financial Services (UK)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Maintenance Controller. Familiarise yourself with the key tasks such as authorising repairs, managing costs, and communicating effectively with customers. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your mechanical skills and experience, especially if you have worked with the 1 Link platform or have a City and Guilds Motor Vehicle Technical apprenticeship. Highlight specific examples where you've successfully diagnosed issues or managed repairs.
✨Communicate Clearly
Since the role requires translating technical information to non-technical stakeholders, practice explaining complex concepts in simple terms. This will show your ability to communicate effectively, which is crucial for customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a situation involving vehicle downtime or budgetary constraints. Think of examples from your past experience that demonstrate your analytical skills and decision-making process.
