Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage fleet vehicle repairs and maintenance while ensuring top-notch customer service.
- Company: Join Volkswagen Financial Services, a leader in innovative mobility solutions.
- Benefits: Enjoy a competitive salary, company car, 27 days holiday, and ongoing training opportunities.
- Why this job: Be part of a supportive culture that values your growth and career aspirations.
- Qualifications: Experience with 1 Link platform and mechanical skills required; customer-focused communication is key.
- Other info: Flexible hybrid working arrangements available, fostering an inclusive environment for all.
The predicted salary is between 26368 - 36915 £ per year.
Overview
Maintenance Controller role at Volkswagen Financial Services (UK).
Location: Milton Keynes. Hybrid working: 20% of working time in the Milton Keynes office; flexibility expected to meet business and role needs.
Hours / Contract type: Full-Time Permanent.
Salary: From £26,368 – £32,961 dependent on experience.
Closing date: 5 September 2025. We reserve the right to close the advert earlier if we receive a high volume of applications.
Are you an experienced vehicle technician or do you hold relevant technician qualifications? If so, this could be the perfect opportunity for you. We’d love to hear from you!
What you’ll be doing
- Authorising routine services and tyre replacements in line with manufacturer guidelines and budget controls.
- Supporting customers and internal teams with vehicle downtime issues, including arranging hire vehicles.
- Providing updates on repairs and estimated completion times to customers and account managers.
- Handling goodwill reimbursements and producing internal reports.
- Communicating effectively across teams to ensure high levels of customer satisfaction.
- Meeting departmental KPIs around cost control, response times, and compliance.
If you’re passionate about vehicles, customer service, and working in a fast-paced environment, this could be your next career move!
Essential Experience & Skills
- Experience working as a vehicle technician or with relevant technician qualifications.
- A thorough and detailed knowledge of maintenance processes.
- A proactive and flexible approach with the ability to react to changing priorities and demands.
- Confidence communicating face to face or by telephone.
- Attention to detail with a high degree of accuracy and the ability to work under pressure.
- IT literate with the ability to grasp new systems.
- High level of time management and organisational skills.
- Knowledge of fleet leasing solutions.
- A team player with the ability to work under pressure to meet strict deadlines.
What’s in it for you?
- Discretionary 10% on-target bonus (based on personal and Group company performance).
- Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
- Car schemes: Choice of Employee Car Ownership (ECO) for petrol/diesel and hybrid vehicles plus car insurance; or Company Car scheme for Battery Electric Vehicles (BEVs) plus insurance for you and a partner/eligible family member.
- Other benefits: Income protection, life assurance (4x salary), retail discount vouchers, Care Concierge, salary sacrifice options including will writing and cycle to work (subject to scheme restrictions).
- Private medical insurance after successful probation, access to loan car schemes, options to purchase additional cover during benefit window (critical illness, dental, etc.).
- Access to LinkedIn Learning via Degreed and various professional development programmes, mentoring schemes and reciprocal partnerships.
Why join VWFS UK?
Our mission is to be \’The Key to Mobility\’. We offer finance and aftersales products on Volkswagen Group vehicles and develop mobility solutions to meet customers’ needs.
Diversity and Inclusion
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you need reasonable adjustments during the application process, please contact our Resourcing Team.
#J-18808-Ljbffr
Maintenance Controller employer: Volkswagen Financial Services (UK)
Contact Detail:
Volkswagen Financial Services (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Controller
✨Tip Number 1
Familiarise yourself with the 1 Link platform, as it's a key requirement for the Maintenance Controller role. Consider taking an online course or tutorial to enhance your understanding and demonstrate your commitment to mastering this tool.
✨Tip Number 2
Brush up on your mechanical knowledge, especially regarding Volkswagen vehicles. Being able to discuss specific models and their maintenance needs can set you apart during any informal discussions or networking opportunities.
✨Tip Number 3
Practice your communication skills, particularly in explaining technical information in a clear and concise manner. You might want to role-play scenarios where you explain vehicle issues to non-technical colleagues or customers.
✨Tip Number 4
Network with current or former employees of Volkswagen Financial Services. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Maintenance Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance control and mechanical skills. Emphasise any previous roles where you managed vehicle repairs or customer service, particularly if you have used the 1 Link platform.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that resonate with your experience, such as authorising repairs or communicating technical information clearly.
Showcase Your Technical Skills: When detailing your experience, focus on your mechanical skills and any relevant qualifications, like your City and Guilds Motor Vehicle Technical apprenticeship. Be prepared to discuss how you've diagnosed issues and implemented solutions in past roles.
Highlight Customer Service Experience: Since the role requires excellent communication skills, provide examples of how you've successfully handled customer queries in a professional manner. This could include situations where you created win-win outcomes or improved customer satisfaction.
How to prepare for a job interview at Volkswagen Financial Services (UK)
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Maintenance Controller. Familiarise yourself with the key tasks such as authorising repairs, managing costs, and communicating effectively with customers. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your mechanical skills and experience, especially if you have worked with the 1 Link platform or have a City and Guilds Motor Vehicle Technical apprenticeship. Highlight specific examples where you've successfully diagnosed issues or managed repairs.
✨Communicate Clearly
Since the role requires translating technical information to non-technical stakeholders, practice explaining complex concepts in simple terms. This will show your ability to communicate effectively, which is crucial for customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a situation involving vehicle downtime or budgetary constraints. Think of examples from your past experience that demonstrate your analytical skills and decision-making process.
